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Trust & Safety New Associate

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Accenture

6d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    IT & Cybersecurity
  • Hyderabad

AI generated summary

  • You need a graduation degree, 0-1 year experience, basic English, strong communication, resilience, attention to detail, critical thinking, and familiarity with internet culture.
  • You will review and manage content according to guidelines, resolve complex issues, advocate for users, engage in training, and improve processes to enhance community safety.

Requirements

  • Any Graduation
  • Years of Experience: 0 to 1 years
  • Language Ability: English - Elementary
  • Strong coping, emotional resilience, and stress-management skills
  • Excellent comprehension, communication skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
  • Deep familiarity and passion for the internet, internet platforms, and internet culture
  • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
  • Ability to work well individually and as part of a team
  • Ability to work differing rotations/shifts and non-standard work hours
  • Flexibility in meeting changing business needs in a fast-paced environment
  • Commitment to quality, efficiency, and effectiveness
  • Previous business process outsourcing, customer service, or content moderation experience is a plus

Responsibilities

  • Review, classify and/or remove content according to client guidelines, using specific tools and channels
  • Understand and remain updated on changing client policies and guidelines
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  • Serve as an advocate for the user community
  • Participate in process improvement initiatives that improve quality and efficiency of work
  • Participate in continuous training programs and workgroup discussions for optimal development in the role
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

FAQs

What is the job title for this position?

The job title is Trust & Safety New Associate.

What skills are required for this role?

The role requires skills in User-Generated Content Moderation and content moderation.

What are the educational qualifications needed for this position?

Any graduation is required for this position.

How many years of experience are required for this role?

The position is open to candidates with 0 to 1 year of experience.

What level of English language ability is required?

An elementary ability in English is required.

What kind of support does Accenture provide for staff well-being?

Accenture offers a well-being support program designed specifically for the Trust & Safety community, which provides valuable skills to promote individual and collective well-being.

What are the main responsibilities of a Trust & Safety New Associate?

The main responsibilities include reviewing, classifying, and removing content according to client guidelines, investigating complex content issues, and advocating for the user community.

What type of content might a moderator be exposed to in this role?

Content moderators may be exposed to potentially objectionable and sensitive content such as graphic, violent, or sexual material.

Is previous experience in content moderation necessary?

Previous business process outsourcing, customer service, or content moderation experience is a plus but not strictly necessary.

What personal attributes are important for this role?

Strong coping skills, emotional resilience, critical thinking, attention to detail, and the ability to work in changing business environments are important attributes.

Are there specific tools and channels that need to be used for content moderation?

Yes, moderators will use specific tools and channels to review, classify, and/or remove content according to client guidelines.

Will training be provided for this role?

Yes, continuous training programs and workgroup discussions will be part of the development process in the role.

Can this job require working non-standard hours?

Yes, the position may require the ability to work differing rotations/shifts and non-standard work hours.

Is the work environment fast-paced?

Yes, the role involves flexibility in meeting changing business needs in a fast-paced environment.

How does this role impact the internet community?

The role helps keep the internet safe by improving the quality and safety of online content, thereby making a larger impact on society.

Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.