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Trust & Safety New Associate

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Accenture

5d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations

AI generated summary

  • You should have any graduation, 0-1 years of experience, adaptability, commitment to quality, process orientation, and strong collaboration and interpersonal skills.
  • You will analyze user-generated content, identify violations, resolve issues, stay updated on guidelines, suggest workflow improvements, and participate in well-being activities.

Requirements

  • Any Graduation
  • 0 to 1 years
  • Adaptable and flexible
  • Commitment to quality
  • Process-orientation
  • Collaboration and interpersonal skills

Responsibilities

  • You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. The Content Moderation team focuses on reviewing photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Client s terms of services. They review content that may be sensitive in nature. They ensure every piece of content in violation of the client terms of services is accurately identified and flagged for action in a timely manner. In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Your primary interaction is within your own team and your direct supervisor. In this role you will be given detailed instructions on all tasks. The decisions that you make impact your own work and are closely supervised. You will be an individual contributor as a part of a team with a predetermined, narrow scope of work. Please note that this role may require you to work in rotational shifts. Review, classify and/or remove content according to client guidelines, using specific tools and channels. Understand and remain updated on changing client policies and guideline. Stay up to date with any changes on policies/process. Investigate, resolve, and relay complex content issues to the broader Trust and Safety team. Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process. Participate in continuous training programs and workgroup discussions for optimal development in the role. Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe. Engage in the well being activities. Meet desired efficiency established by business.

FAQs

What qualifications are required for the Trust & Safety New Associate position?

The position requires any graduation as the minimum qualification.

What is the experience level required for this role?

The role is open to candidates with 0 to 1 year of experience.

What are the primary responsibilities of a Trust & Safety New Associate?

The primary responsibilities include analyzing and reviewing user-generated content, investigating issues, classifying or removing content according to client guidelines, and engaging in well-being activities.

Will I be exposed to sensitive content in this role?

Yes, content moderators may be exposed to potentially objectionable and sensitive content, such as graphic or violent material.

What skills are essential for this position?

Adaptability, a commitment to quality, process orientation, and strong collaboration and interpersonal skills are essential for this role.

Are there any specific tools or channels I will need to use in this role?

Yes, you will use specific tools and channels to review, classify, and remove content according to client guidelines.

How will I receive guidance and instructions in this role?

You will be given detailed instructions on all tasks, and your work will be closely supervised by your direct supervisor.

Is there a need to work in shifts?

Yes, this role may require you to work in rotational shifts.

What support is provided for employee well-being?

Accenture offers a well-being support program specifically designed for the Trust & Safety community, promoting individual and collective well-being.

How does Accenture value continuous improvement in this role?

You will be encouraged to identify improvement opportunities in workflow and suggest solutions to enhance quality and overall efficiency of the process.

Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.