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Trust & Safety New Associate

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Accenture

5d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    IT & Cybersecurity
  • Hyderabad, +1

AI generated summary

  • You must have strong emotional resilience, excellent communication skills, attention to detail, critical thinking, internet familiarity, cultural awareness, and flexibility for shifts.
  • You will analyze user content, address spam, assist in removing explicit materials, ensure compliance, and review content for monetization while maintaining quality and team collaboration.

Requirements

  • Strong coping, emotional resilience, and stress-management skills
  • Excellent comprehension, communication, and (insert language) skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
  • Deep familiarity and passion for the internet, internet platforms, and internet culture
  • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
  • Ability to work well individually and as part of a team
  • Ability to work differing rotations/shifts and non-standard work hours
  • Flexibility in meeting changing business needs in a fast-paced environment
  • Commitment to quality, efficiency, and effectiveness
  • Previous business process outsourcing, customer service, or content moderation experience is a plus

Responsibilities

  • You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.
  • Identify the spam content to provide genuine search results.
  • Help the victims to remove their explicit videos / Photographs from global sites.
  • Remove the Personal Identifiable information reported by the user from various search results.
  • Addressing ad blocking through improving ad experiences across the web.
  • Review websites, product listings and merchant center accounts to ensure compliance with the Shopping policies and quality standards?.
  • Review web pages and tag the Landing Page based on the content on the page for to display the right content to the relevant audience.
  • Review videos and decide whether it can be monetized.
  • Authorization specialist will work on Trademark related complaints based on the Trademark Policy, counterfeit goods & services either will process the Complainant/TM Authorization or will pushback & escalate the complaints in case we have any grey area cases/concerns.
  • Once the complaint is processed the Trademark will be blocked from the Search Engine.
  • Content moderation is meaningful work that helps keep the internet safe.
  • It may also be challenging, at times.
  • In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious).
  • Therefore, content moderators need strong resilience and coping skills.
  • We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities.
  • Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
  • Review, classify and/or remove content according to client guidelines, using specific tools and channels.
  • Understand and remain updated on changing client policies and guidelines.
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
  • Serve as an advocate for the user community.
  • Participate in process improvement initiatives that improve quality and efficiency of work.
  • Participate in continuous training programs and workgroup discussions for optimal development in the role.
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
  • Your primary interaction is within your own team and your direct supervisor.
  • In this role you will be given detailed instructions on all tasks.
  • The decisions that you make impact your own work and are closely supervised.
  • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
  • Please note that this role may require you to work in rotational shifts.

FAQs

What is the job title for this position?

The job title for this position is Trust & Safety New Associate.

What qualifications are required for this role?

Any Graduation is required for this role.

How much experience is needed to apply for this job?

The role is suitable for candidates with 0 to 1 years of experience.

What are the main responsibilities of a Trust & Safety New Associate?

Main responsibilities include analyzing user-generated content, identifying spam, addressing complaints related to explicit content, and ensuring compliance with client policies.

What skills are necessary for this role?

Necessary skills include strong coping and emotional resilience, excellent communication skills, attention to detail, critical thinking, and a deep familiarity with internet platforms.

Are there any specific challenges associated with this role?

Yes, individuals may be exposed to potentially objectionable and sensitive content, which requires strong resilience and coping skills.

What kind of work environment can I expect in this role?

This role may require working in a team with close supervision and following detailed instructions, within a fast-paced and changing business environment.

Will I receive training for this position?

Yes, participation in continuous training programs and workgroup discussions is expected for optimal development in the role.

Is there a possibility of working in different shifts?

Yes, the role may require working varying rotations, shifts, and non-standard work hours.

Do previous experiences in content moderation or customer service help in this role?

Yes, previous business process outsourcing, customer service, or content moderation experience is considered a plus for this role.

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Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.