UPS Capital Customer Success Summer 2024 Intern

UPS Capital®

Oct 16, 2023

Applications are closed

Internship
Full-time
Summer Internship
Customer Relations
Atlanta

Requirements

Preferences:
Possess effective communication (written/verbal) skills
Understand the importance of listening to the customers, being empathetic, and understanding the customer's needs
Demonstrates problem solving skills
Demonstrates project management skills
Utilize knowledge to analyze and detect patterns and experiences
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
Employer will not sponsor a visa for this or future positions
Must be a rising college junior or senior, or recent graduate within the last 24 months

Responsibilities

Listen to customers and understand their needs
Analyze survey results, gather additional data, and use feedback to improve current processes to enhance the overall customer experience
Utilize a customer first, people lead, and innovation driven strategy
Keep detailed biweekly meeting notes and prioritize and escalate current topics
Authorize supply chain shipments for customers
Maintain accurate information of a division wide internal facing document

UPS Capital®

Insuring Better Shipping Experiences™

Finance

Industry

501-1000

Employees

1998

Founded Year

Mission & Purpose

UPS Capital delivers the shipping experience businesses and their customers crave simply and affordably. This experience is fueled by 100+ years of supply chain knowledge, which helps us simplify the shipping experience and make insurance more accessible with fast claims payments, extensive coverage options and seamless self-service tools. Shipping is about more than moving merchandise. It is a critical touchpoint in the customer experience and often a business’s last impression. UPS Capital delivers the brighter side of shipping by anticipating and removing pain from the process for small and medium sized businesses, while giving them peace of mind that their customers will have better post-purchase experiences. *Insurance services are offered through licensed insurance producers affiliated with UPS Capital Insurance Agency, Inc. and other affiliated agencies.