UX Research Intern

Zipline

2mo ago

Applications are closed

Internship
Full-time
Off-cycle Internship
Design
San Francisco

Requirements

You’re currently enrolled in an accredited university and pursuing a degree in Design, Human-Computer Interaction, Human Factors, Psychology, Sociology or Cognitive Science
You have experience in applying human-centered research techniques to product definition and designs
You have a core understanding of UX and design processes, preferably through college-level coursework or direct experience
You’ve planned and run UX research studies including user interviews, desktop research, usability testing, and surveys to gather valuable insights into user behaviors
Your work is showcased in a portfolio that demonstrates you experience with core UX research methodologies and skillsets

Responsibilities

Drive user testing efforts for existing and upcoming software to enable us to advocate for the user in our decision making process
Write research plans and discussion guides and go into the field for proof of concept and usability testing
Build rough prototypes and other prompts to assist with field research
Run online and in-person user studies, recruit participants, collect and analyze quantitative and qualitative data
Collaborate with designers to turn user study results into design recommendations and directions that will improve the user experience of Zipline delivery
Present and discuss research findings to interdisciplinary teams of stakeholders, including product managers, engineers, and designers

Zipline

Transforming the way goods move

Transportation

Industry

501-1000

Employees

2014

Founded Year

Mission & Purpose

Zipline was founded to create the first logistics system that serves all humans equally. Our aim is to solve the world’s most urgent and complex access challenges. Leveraging expertise in robotics and autonomy, Zipline designs, manufactures and operates the world’s largest automated delivery system. Zipline serves tens of millions of people around the world and is making good on the promise of building an equitable and more resilient global supply chain. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart and enabling leading healthcare providers to bring care into the home in the United States, Zipline is transforming the way goods move. By transitioning to clean, electric, instant logistics, we can decarbonize delivery, decrease road congestion, and reduce fossil fuel consumption and air pollution, while providing equitable access for billions of people. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Zipline is inspiring people, governments, and businesses to imagine what is possible when goods can move as seamlessly as information.