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Warranty Co-Op

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  • Internship
    Full-time
    Off-cycle Internship
  • People, HR & Administration
    Customer Relations
  • Detroit

Requirements

  • Pursuing undergraduate or graduate degree at an accredited university.
  • Major preferred: Mechanical Engineering.
  • 3.0 GPA preferred
  • Job hours: 25 – 30 hours a week.
  • Must be interested in pursuing a career in the automotive industry.
  • Technical / Industrial knowledge and/or experience preferred.
  • High level of analytical ability.
  • Computer Expertise (Microsoft Word, Excel, Power-point, Access, etc.)
  • High level of oral and written communication skills.
  • High level of interpersonal skills to work effectively with others

Responsibilities

  • Learn about AAM products (axles, prop shafts, PTUs, transfer cases, RDMs, etc.) from the aspect of what went wrong.
  • Investigate why parts had issues in the field or did not meet the customer’s satisfaction.
  • Pull customer warranty data to track parts returned to the dealerships by cost, labor codes and cases.
  • Interface with cross-functional teams throughout AAM both Corporate and Plant (Product Engineering, Metallurgical Engineering, Gear Lab Engineering, Quality, Manufacturing, etc.).
  • Test and tear down the warranty returned parts to determine root cause of customer complaint.
  • Install warranty returned parts into vehicles to evaluate customer complaints.

We are AAM. We are Bringing The Future Faster.

Automotive
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

As a leading global Tier 1 Automotive and Mobility Supplier, AAM (NYSE: AXL) designs, engineers and manufactures Driveline and Metal Forming technologies to support electric, hybrid and internal combustion vehicles. Headquartered in Detroit with nearly 85 facilities in 18 countries, AAM is bringing the future faster for a safer and more sustainable tomorrow.

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