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Internship

Wealth Contact Center Intern/Co-op (Fall 2024)

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TD

22d ago

🚀 Off-cycle Internship

Toronto

AI generated summary

  • You must have a bachelor's degree in business, experience in sales or customer management, bilingualism, financial knowledge, strong analytical and organizational skills, and a commitment to exceptional customer service.
  • You will identify process irritants, provide thought leadership, deliver solutions, influence partners, and inventory top barriers and optimization needs in the Wealth Contact Center.

Off-cycle Internship

Banking & FinanceToronto

Description

  • Reporting to the Senior Manager, Service and Performance Effectiveness, the successful candidate will collaborate with a variety of partners across Wealth and the Contact Centre to plan, develop, manage, and execute on our client and colleague irritant programs.

Requirements

  • Bachelor's degree in business administration; specialization of finance preferred
  • Relevant experience in sales or customer relationship management;
  • Demonstrated ability to excel in a dynamic, collaborative and team-oriented work environment;
  • Superior skills in business development;
  • Have a great sense of initiative and demonstrate a great ability to establish relationships;
  • Demonstrate a commitment to being customer-focused by providing exceptional service in every customer interaction to optimize retention and growth;
  • Excellent analytical skills and in-depth knowledge of financing and accounting;
  • Excellent administrative skills and exceptional sense of organization;
  • Bilingualism - French and EnglisShare your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:
  • Qualifications/Skills/Experience:
  • Confidence and the ability to lead and manage a significant business management workstream in an area of moderate risk, complexity, and scope
  • Commitment to ensuring there is an integrated approach with other business management areas, broader organization, and enterprise wide
  • Readiness to focus primarily on short to medium term strategy
  • Adaptability to deep knowledge and understanding of the business process constraints, organizational practices, and disciplines
  • Sound to advanced knowledge of external competition, industry, and market trends in relation to your own function or business
  • Strength in interacting closely with business leaders to both optimize resources and leverage TD's operating model to maximize efficiency, effectiveness, and scale
  • Expanded knowledge of Investment solutions, services, markets, and key competitors
  • Exceptional listening & communication skillsh

Education requirements

Currently Studying

Area of Responsibilities

Banking & Finance

Responsibilities

  • Identification and tracking of process irritants and points of friction
  • Thought leadership with goal to transform the way we do our work contributing to a white glove experience for our valued clients
  • Delivering process and workflow solutions
  • Influencing partners to deliver enterprise tools meeting the needs of the next generation contact centre
  • Inventory and rank the top process barriers and top workflow optimization needs

Details

Work type

Full time

Work mode

hybrid

Location

Toronto