Wealth Contact Center Intern/Co-op (Fall 2024)

3mo ago

Applications are closed

Internship
Full-time
Off-cycle Internship
Banking & Finance
Toronto

Requirements

Bachelor's degree in business administration; specialization of finance preferred
Relevant experience in sales or customer relationship management;
Demonstrated ability to excel in a dynamic, collaborative and team-oriented work environment;
Superior skills in business development;
Have a great sense of initiative and demonstrate a great ability to establish relationships;
Demonstrate a commitment to being customer-focused by providing exceptional service in every customer interaction to optimize retention and growth;
Excellent analytical skills and in-depth knowledge of financing and accounting;
Excellent administrative skills and exceptional sense of organization;
Bilingualism - French and EnglisShare your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:
Qualifications/Skills/Experience:
Confidence and the ability to lead and manage a significant business management workstream in an area of moderate risk, complexity, and scope
Commitment to ensuring there is an integrated approach with other business management areas, broader organization, and enterprise wide
Readiness to focus primarily on short to medium term strategy
Adaptability to deep knowledge and understanding of the business process constraints, organizational practices, and disciplines
Sound to advanced knowledge of external competition, industry, and market trends in relation to your own function or business
Strength in interacting closely with business leaders to both optimize resources and leverage TD's operating model to maximize efficiency, effectiveness, and scale
Expanded knowledge of Investment solutions, services, markets, and key competitors
Exceptional listening & communication skillsh

Responsibilities

Identification and tracking of process irritants and points of friction
Thought leadership with goal to transform the way we do our work contributing to a white glove experience for our valued clients
Delivering process and workflow solutions
Influencing partners to deliver enterprise tools meeting the needs of the next generation contact centre
Inventory and rank the top process barriers and top workflow optimization needs

TD

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Employees

Mission & Purpose

The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by branches & serves approximately 22 million customers in a number of locations in key financial centres around the globe. Over 85,000 TD employees represent the strongest team in banking. Delivering legendary customer experiences is who we are & is part of being the Better Bank. Visit our Careers page to learn more about TD & why TD is a great place to work.