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2024 Bloomberg Customer Support Representative - French Speaker

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Bloomberg LP

•

3mo ago

đź’Ľ Graduate Job

New York

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Graduate Job

Customer Relations•New York

Description

  • Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.
  • In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that encourages our employees to be their best.
  • Are you passionate about working in the financial markets and by the prospect of providing technical support for the world's leading financial professionals? If so, join the Bloomberg Customer Support team, which is a key part of our Financial Solutions User Support business.

Requirements

  • You come to work with a purpose, understand what vitality means to a trader, are curious and take pride in being customer service driven. You love being part of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible.
  • You’ll need to have:
  • Bachelor's degree or equivalent experience
  • Ability to provide outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)
  • Desire to develop skills and experience in customer service in a fast-moving FinTech environment
  • Willingness to learn new technologies and ability to retain information
  • Multi-tasking and problem-solving skills as well as an ability to work independently and as part of a larger global team
  • Fluency in French (written and verbal)
  • An interest in progressing a career within Bloomberg
  • At a minimum, we require that you are legally authorized to work full-time in the United States and will not require visa sponsorship now or in the future
  • The ability to start full time work in 2024
  • The ability to occasionally work weekends and bank/federal holidays (weekday off in lieu)
  • We’d love to see:
  • Work experience in a client/customer facing role
  • A demonstrated interest in Finance and / or Technology
  • Curiosity to identify, research, and resolve customer technology, software and hardware issues
  • Awareness of data management, privacy and information security
  • Aptitude to work within highly connected and software-based systems

Education requirements

Bachelors

Area of Responsibilities

Customer Relations

Responsibilities

  • As a Bloomberg Customer Support professional, you have two critical focus areas: to provide superb customer service to a broad range of clients and ensure the fast and effective management of various client workflows and hardware/software issues. You will work as part of a 500 strong global team, supporting our clients collectively in more than 18 languages.
  • You will be responsible for the installation, connection, hardware management and workflow support of terminal clients over the phone and via Bloomberg Instant Messaging. The position includes assisting fast-paced clients operating in Capital Markets, Asset Management and Financial Services by installing the Bloomberg software and configuring proprietary hardware, such as keyboards and biometrics. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients’ technological needs. We tackle our clients’ software issues, and we understand how it relates to their workflows and asset-class needs. Working with critical information and highly sophisticated tools, we ensure the security of our clients’ accounts and data.

Details

Work type

Full time

Work mode

office

Location

New York