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2656 - Senior Caseworker - Legal Aid Agency

  • Job
    Full-time
    Senior Level
  • Government & Politics
    Facilities Management
  • York, +2
  • 2d left

AI generated summary

  • You must have strong communication skills, customer service experience, proficiency in MS Office, a UK driving license, and a basic understanding of Fire Safety, Security, and H&S.
  • You will manage user inquiries on security and facilities, resolve maintenance issues, oversee ad hoc work requests, and ensure contract compliance and value for money in approvals.

Requirements

  • Essential
  • Strong communication skills. The role requires constant dialogue with your customers, and you will be able to explain key contract processes and expectations as well as explanations of issues to an audience without technical understanding.
  • Proven experience working with customers and multiple stakeholders to deliver excellent levels of customer service. You will be able to provide examples in previous experience which demonstrates your exceptional people skills. You will build relationships with your customers and supplier staff that strikes a balance between holding our partners to account and a personable approach that ensures we work as a collective to improve standards, avoiding a purely combative approach.
  • Proficient using MS Office, Teams, Word, Excel, and Outlook software. You will be responding to many daily enquiries by email and will be confident of writing in a formal manner, occasionally to senior audiences.
  • Base level understanding of Fire Safety, Security and Health & Safety.
  • Experience of working within defined policies and procedures for example financial constraints.
  • You must hold a full UK Driving License. The nature of the Facilities Management role means that you must possess a valid entitlement to drive unsupervised in the UK, at the point of commencement of your duties. Remuneration will be applied in line with organisational policies.
  • Desirable
  • Experience working within a Facilities Management and Security environment. The ideal candidate might show a successful track record in managing services, properties and relationships in a multi-site FM and Security environment.
  • Qualified to institute of workplace and facilities management standard or comparable level.
  • Experience in contract management, understanding of contract process and service level agreements/key performance indicators by which we hold suppliers to account.
  • Experience of project management. You will work with supplier Project Managers and will take an oversight of the project process, escalating when projects deviate from scope and progress.
  • Basic understanding of Asbestos and Legionella Management – although training will be provided.

Responsibilities

  • Maintain an established and broad understanding of both the security and facilities management contract arrangements and related supplier responsibilities to swiftly respond to daily user enquiries and resolve problems and issues in a timely manner. This means developing a knowledge of contract framework, specifications, service level agreements and key performance indicators against which supplier’s success can be measured.
  • Be the first point of contact for HMCTS Operational Managers and Building Champions to resolve escalated building maintenance and security issues. You will need to be available remotely at short notice to provide contract advice and communicate with supplier colleagues to ensure supplier resources are directed appropriately to resolve critical issues.
  • Manage chargeable ad hoc work requests via supplier Computer Aided Facilities Management (CAFM) systems – processing work order approvals within defined financial constraints and ensuring value for money checks are conducted so that agreed costs reflect contract specifications. Approve or reject submitted quotes within two working days to prevent service delays to end users. Complete business case documents to progress chargeable work exceeding financial authority and submit to line manager for review.

FAQs

What is the salary range for the Senior Caseworker position?

The salary range for the Senior Caseworker position is £34,140 - £37,105.

Where is the location for this job?

The location for this job includes Barnsley, Darlington, Doncaster, Middlesbrough, Sheffield, and York.

When is the closing date for applications?

The closing date for applications is 17-Feb-2025.

What is the nature of the appointment?

The appointment is permanent.

How many jobs are available for this position?

There are 2 jobs available for this position.

What is the expected working pattern?

The expected working pattern is full-time.

What qualifications are required for this role?

The ideal candidate should have strong communication skills, experience working with customers and stakeholders, proficiency in MS Office, and a full UK driving license.

Is experience in Facilities Management necessary for this role?

While not essential, experience in Facilities Management and Security is desirable for this role.

What kind of benefits does the Ministry of Justice offer?

The Ministry of Justice offers benefits such as generous annual leave, a competitive pension scheme, childcare benefits, and support for flexible working arrangements.

Will there be an interview as part of the application process?

Yes, successful candidates will be invited to an in-person interview where they will be assessed on various criteria, including a presentation and experience questions.

Is there training provided for this role?

Yes, the Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Can I apply for this role if I am currently working in another Civil Service department?

Yes, you can apply for this role if you are currently working in another Civil Service department, and your terms may be adjusted accordingly.

Are there any flexible working options available?

Yes, flexible working options are available, including part-time and job-sharing arrangements, subject to the demands of the role and business needs.

What should I include in my Statement of Suitability?

Your Statement of Suitability should include evidence and examples of how you meet the essential and desirable criteria outlined in the job description, detailing both 'what' you do and 'how' you do it.

What security checks are required for this job?

A Counter Terrorism Check (CTC) is required for this job.

Is there a provision for reasonable adjustments during the recruitment process?

Yes, reasonable adjustments can be requested during the recruitment process for candidates with disabilities or long-term conditions.

How long will the reserve list for this job be held?

The reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

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Mission & Purpose

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