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3PL ControlTower Specialist EU, Central Operations Services

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Amazon

Today

  • Job
    Full-time
    Mid & Senior Level
  • Logistics
    Data
  • Barcelona

AI generated summary

  • You need MS Office proficiency, B2/C1 English, C2 Spanish, a high school diploma, expertise in SQL/Python/Power BI, and logistics experience.
  • You will monitor site performance, guide 3PL operations, resolve discrepancies, manage communications, support shipment processes, ensure compliance, assist with launches, and optimize workflows.

Requirements

  • Relevant experience working with the MS Office suite (Word, Excel, Outlook)
  • B2/C1 English level
  • Spanish C2 level
  • High school or equivalent diploma
  • Expertise in data analysis tools such as SQL, Python, Power BI, AI, etc.
  • Experience in logistics.

Responsibilities

  • Monitoring and analyzing sites hourly performance
  • Providing the operational guidance to 3PL
  • Resolving system discrepancies
  • Being a communication bridge between 3PL and Amazon stakeholders
  • Mitigating CX risk by CPT management support, resolving OB errors and managing shipment cancellations
  • Uploading critical data for supply chain and transportation visibility
  • Checking process and Amazon standard compliance
  • Supporting with AFTx launches and migration with SME expertise, implementing required tasks for further operational support
  • Optimization of actual Control Tower Outbound processes, aiming to automatize the actual tasks of the team, applying BI skills.

FAQs

What are the language requirements for this position?

The position requires a B2/C1 level in English and a C2 level in Spanish.

What is the primary focus of the EU 3PL Control Tower Specialist?

The primary focus is to provide operational end-to-end support in 3PL buildings across the European External Fulfilment chain, with an emphasis on KPI monitoring and process optimization.

What is the work schedule for this role?

The position involves a 24/7 shift pattern for operations monitoring and support across 30+ buildings in Europe.

What kind of operational experience is preferred for this role?

Candidates should have relevant operational experience and a hands-on approach, specifically in logistics and data analysis tools such as SQL, Python, Power BI, and AI.

Is prior experience with MS Office required for this position?

Yes, relevant experience working with the MS Office suite (Word, Excel, Outlook) is required.

What qualifications do candidates need to apply?

Candidates should have at least a high school diploma or equivalent, as well as expertise in data analysis tools and experience in logistics.

How does this role contribute to process improvement?

The role involves conducting weekly process analysis to drive waste reduction and support continuous improvement and process standardization in Outbound 3PL operations.

Is training provided for new hires in this position?

Yes, new hires will receive operational support training, including tasks related to AFTx launches and migrations.

What type of communication skills are important for this role?

Strong communication skills are essential for bridging communication between 3PL providers and Amazon stakeholders, as well as resolving issues and providing operational guidance.

Does Amazon promote diversity and inclusion in the workplace?

Yes, Amazon is an equal opportunities employer and believes that employing a diverse workforce is central to its success.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.