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4PL Process Expert

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics
  • Manila
  • Quick Apply

AI generated summary

  • You need customer centricity, strong communication skills, shipping experience, and proficiency in TMS and MS Excel. Must manage time well, work under pressure, and be flexible with shifts.
  • You will coordinate bookings, manage documentation, ensure cargo readiness, monitor shipping details, handle exceptions, and propose process improvements to enhance customer experience.

Requirements

  • Passion to drive closures & high-level customer service orientation – Customer Centricity.
  • Excellent in both oral and written English communication skills, with the ability to communicate confidently for coordination with stakeholders.
  • Demonstrates strong communication capabilities in an international environment.
  • Able to work with different cultures and people, including phone calls.
  • Strong time management to complete tasks on time
  • Keen to details; a proactive attitude to foresee irregularities and propose alternative solutions.
  • Ability to work under pressure to cope with periods of high workload and tight timelines.
  • Bachelor's Degree of any course.
  • Has in-depth working experience in shipping, forwarding, supply chain operations.
  • Minimum of 2 years working experience in Shipping & Logistics industry.
  • Experience in coordinating with shippers, warehouse, carriers and end customers.
  • Willingness to work overtime to meet deadlines when required.
  • Willing to work in graveyard shift and hybrid working arrangement.
  • Proficient in Transportation Management Systems and Cargo planning.
  • Advanced skills in MS Excel; with experience in reporting thru MS Excel.

Responsibilities

  • This role will directly coordinate with local and overseas internal teams, shipper and carriers to do the 4PL end-to-end Export specific processes namely:
  • Complete booking process, complying with SLAs and global process design (e.g., carrier allocation, draft bill of lading, final BL sending)
  • Conduct Vessel reconciliation and manifest process as per process design
  • Facilitate completion of documentation and invoicing process.
  • Support with proactive activities that facilitate documentation and cargo release
  • Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms.
  • Case Management - ensure that the exceptions or concerns are being handled within the service level agreement as defined for the specific communication channel.
  • Propose and support initiatives for continuous improvement of Customer Service processes.
  • Support with proactive activities that facilitate smooth cargo readiness and delivery order to ensure high levels of customer experience and avoid additional costs
  • Monitor shipping trackers and ensure accuracy of details.
  • Creates a daily booking summary report.

FAQs

What is the primary responsibility of the 4PL Process Expert at Maersk?

The primary responsibility is to coordinate end-to-end Export specific processes, including booking, documentation, invoicing, and facilitating the delivery of cargo to customers.

Is experience in the Shipping & Logistics industry required for this position?

Yes, a minimum of 2 years of working experience in the Shipping & Logistics industry is required.

What educational background is preferred for this role?

A Bachelor's Degree in any course is preferred.

What skills are essential for the 4PL Process Expert position?

Essential skills include excellent oral and written communication in English, customer service orientation, time management, attention to detail, and the ability to work under pressure.

Are there any specific software skills needed for this role?

Yes, proficiency in Transportation Management Systems and advanced skills in MS Excel are required.

Will there be opportunities for professional growth in this position?

Yes, Maersk offers a challenging business environment that fosters diversity, collaboration, and continuous learning, providing opportunities for professional growth.

Is the ability to work night shifts or overtime necessary?

Yes, a willingness to work overtime to meet deadlines and the flexibility to work in a graveyard shift is required.

How does Maersk approach diversity in the workplace?

Maersk is committed to creating a diverse and inclusive workplace, embracing different styles of thinking and ensuring equal opportunities for all applicants.

What kind of reporting is expected from the 4PL Process Expert?

The 4PL Process Expert is expected to create a daily booking summary report and utilize MS Excel for reporting purposes.

What is the work environment like at Maersk as a 4PL Process Expert?

The work environment is international and challenging, known for its high-paced setting, diversity, and commitment to customer service excellence.

Transportation
Industry
10,001+
Employees

Mission & Purpose

Maersk is a global leader in integrated container logistics, providing comprehensive shipping and supply chain services. The company specialises in container shipping, port operations, and supply chain management, helping businesses around the world move goods efficiently and reliably. Maersk's ultimate mission is to simplify global trade and make it more sustainable, enabling businesses to connect with markets across the globe. Their purpose is to drive the global economy forward by offering seamless, end-to-end logistics solutions that reduce complexity, increase efficiency, and promote environmental sustainability in international trade.