FAQs
What is the primary responsibility of the ABFL-Regional Collection Manager?
The primary responsibility is to manage and optimize the collections process for a digital portfolio, focusing on minimizing ECL, improving resolution rates, and overseeing vendor performance.
How often will I interact with the National Collections Manager?
You will interact with the National Collections Manager daily or regularly for portfolio updates and alignment of strategies and activities.
What actions are expected to manage costs associated with collections?
You are expected to review, maintain control, and optimize the costs incurred toward collections while monitoring delinquent portfolios daily.
What kind of training will team members receive?
Team members will receive regular functional and behavioral training in collaboration with HR to enhance their skills and performance.
How do you manage compliance and auditing within the collections process?
Compliance and auditing are managed by ensuring all documentation is in accordance with internal norms and regulatory requirements, as well as planning and implementing periodic audits of the collections teams.
What is the role of the Area Collections Manager?
The Area Collections Manager is responsible for managing the collections process at location level and working with non-performing borrowers to create recovery solutions while ensuring compliance with policies and regulations.
How frequently will I need to report to the Credit/Policy Teams?
You will need to report to the Credit/Policy Teams on a weekly basis for updates on collections cases, MIS, bounce details, and any policy changes.
What is expected when dealing with customer escalations and complaints?
You are expected to coordinate with the legal team and senior management in escalated cases to ensure compliance with relevant regulations and achieve satisfactory outcomes for both ABFL and customers.
How will performance be monitored for external collections agencies?
Performance will be continuously monitored against set parameters and targets, with adequate control exercised over agencies to ensure timely collection of overdue debts.
What types of reports will I be expected to develop?
You will be expected to develop various MIS reports that provide insights into portfolio trends, delinquency statuses, and areas of improvement necessary for the collections team's performance.