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ABFL-Regional Collection Manager-Digital-Jaipur

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Banking & Finance
  • Jaipur

AI generated summary

  • You should monitor delinquency, drive recovery solutions, optimize collection costs, analyze portfolios, liaise with agencies, respond to complaints, and mentor your team while ensuring compliance.
  • You will monitor delinquency, optimize collections costs, develop performance MIS, manage agency relations, ensure compliance, mentor team members, and address customer complaints effectively.

Requirements

  • * Monitor and Control delinquency and minimize ECL for portfolio
  • * Drive higher resolution rates resulting in reduced ECL
  • * Review, maintain control and Optimize the cost incurred towards collections of dues.
  • * Daily monitoring and regular reviews of delinquent portfolio
  • * Monitor location level and sub-product level portfolios – location level and at various product level within the Digital Portfolio.
  • * Work with non-performing defaulting borrowers to create optimum recovery solutions
  • * Developing various MISs to show different cuts and trends in the portfolio which can lead to necessary corrective action by collections team to enhance their performance and shows area of improvement.
  • * Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.
  • * Ensure good grip and control on the delinquent portfolio.
  • * Liaise with agencies to drive collections processes efficiently.
  • * Oversee selection processes for external agencies
  • * Continuously monitor agency performance against set parameters and targets
  • * Exercise adequate control on agencies to ensure collection of overdue debts in a timely manner
  • * Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements
  • * Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
  • * Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations
  • * Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations
  • * Provide oversight and be a coach and mentor for the team
  • * Ensure regular functional & behavioral trainings of team members in collaboration with HR
  • * Participate in relevant talent management and people development activities to ensure a healthy pipeline and an engaged team

Responsibilities

  • Monitor and Control delinquency and minimize ECL for portfolio
  • Drive higher resolution rates resulting in reduced ECL
  • Review, maintain control and Optimize the cost incurred towards collections of dues.
  • Daily monitoring and regular reviews of delinquent portfolio
  • Monitor location level and sub-product level portfolios – location level and at various product level within the Digital Portfolio.
  • Work with non-performing defaulting borrowers to create optimum recovery solutions
  • Developing various MISs to show different cuts and trends in the portfolio which can lead to necessary corrective action by collections team to enhance their performance and shows area of improvement.
  • Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.
  • Ensure good grip and control on the delinquent portfolio.
  • Liaise with agencies to drive collections processes efficiently.
  • Oversee selection processes for external agencies
  • Continuously monitor agency performance against set parameters and targets
  • Exercise adequate control on agencies to ensure collection of overdue debts in a timely manner
  • Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements
  • Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
  • Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations
  • Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations
  • Provide oversight and be a coach and mentor for the team
  • Ensure regular functional & behavioral trainings of team members in collaboration with HR
  • Participate in relevant talent management and people development activities to ensure a healthy pipeline and an engaged team
  • Job Purpose of Direct Reports : Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)
  • To manage the collections process at a location level (usually a Metro or State Capital) or few Tier 2-3 cities, working with non-performing defaulting borrowers to create optimum recovery solutions. To liaise with in-house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.
  • Escalations and follow-ups.

FAQs

What is the primary responsibility of the ABFL-Regional Collection Manager?

The primary responsibility is to manage and optimize the collections process for a digital portfolio, focusing on minimizing ECL, improving resolution rates, and overseeing vendor performance.

How often will I interact with the National Collections Manager?

You will interact with the National Collections Manager daily or regularly for portfolio updates and alignment of strategies and activities.

What actions are expected to manage costs associated with collections?

You are expected to review, maintain control, and optimize the costs incurred toward collections while monitoring delinquent portfolios daily.

What kind of training will team members receive?

Team members will receive regular functional and behavioral training in collaboration with HR to enhance their skills and performance.

How do you manage compliance and auditing within the collections process?

Compliance and auditing are managed by ensuring all documentation is in accordance with internal norms and regulatory requirements, as well as planning and implementing periodic audits of the collections teams.

What is the role of the Area Collections Manager?

The Area Collections Manager is responsible for managing the collections process at location level and working with non-performing borrowers to create recovery solutions while ensuring compliance with policies and regulations.

How frequently will I need to report to the Credit/Policy Teams?

You will need to report to the Credit/Policy Teams on a weekly basis for updates on collections cases, MIS, bounce details, and any policy changes.

What is expected when dealing with customer escalations and complaints?

You are expected to coordinate with the legal team and senior management in escalated cases to ensure compliance with relevant regulations and achieve satisfactory outcomes for both ABFL and customers.

How will performance be monitored for external collections agencies?

Performance will be continuously monitored against set parameters and targets, with adequate control exercised over agencies to ensure timely collection of overdue debts.

What types of reports will I be expected to develop?

You will be expected to develop various MIS reports that provide insights into portfolio trends, delinquency statuses, and areas of improvement necessary for the collections team's performance.

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

We are Big In Your Life. A journey like no other. Offering innovative products and services, reaching out to millions globally, adding value and adding purpose. As a global industrial powerhouse, we impact millions of lives daily. A global conglomerate, Aditya Birla Group is in the League of Fortune 500, anchored by an extraordinary force of over 187,000 employees belonging to 100 nationalities across 41 countries. We are Big In Your Life through a myriad of offerings, from aluminium beverage cans to construction materials, fashion wear, tyres and plastics, voice and data services, and much more. Our seven decade-long growth journey is underpinned by our philosophy of responsible business practices and stakeholder value creation. Today, Aditya Birla Group businesses are global powerhouses across sectors such as metals, pulp and fibre, chemicals, textiles, carbon black, telecom and cement. Our overseas operations across North America and South America, Europe, Africa and Asia account for 50% of the Group's revenues. We are an employer of choice and were named the 'AON Best Employer in India' for 2018 - the third time in the last seven years.