FAQs
What is the main responsibility of an Academic Customer Representative at Altair?
The main responsibility is to onboard and manage academic customers worldwide, ensuring they access software, training, and support through Altair's online systems.
What qualifications are required for this position?
A master’s or bachelor’s degree in any discipline with project management experience, or an MBA with project management and operations knowledge and experience is required.
Is proficiency in English necessary for this role?
Yes, excellent oral and written communication skills in English are essential, with an IELTS score of 7.5 or above preferred.
What tools and skills should candidates be proficient in?
Candidates should have complete knowledge of Outlook and Teams, proficiency in Microsoft Office (Word, PowerPoint, and Excel), and excellent presentation skills.
Will I receive training for this position?
Yes, you will be trained intensively in a short period of time on onboarding, user registration, account management, and support processes.
What opportunities for creativity and initiative does this role provide?
You will be encouraged to explore your own initiatives and ideas regarding scaling and improving the efficiency of user registration and account management processes.
Will I have the chance to interact with international colleagues and partners?
Yes, the role offers exposure to international academic activities and interaction with global Altair colleagues and academic partners.
How is teamwork emphasized in this role?
The position requires collaboration with all levels of technical users and management and encourages the sharing of creative ideas in brainstorming sessions.
What does Altair focus on as a global technology company?
Altair focuses on providing software and cloud solutions in product development, high performance computing (HPC), and data analytics, helping organizations compete effectively while creating a more sustainable future.
Are there opportunities to understand and develop new technologies in this role?
Yes, the position encourages seeking technology and business "firsts" and invites innovative thinking to promote Altair's offerings among academics.