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Academic Success Manager

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RELX Group

Jan 14

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Education & Teaching
  • Dubai
  • Quick Apply

AI generated summary

  • You should be a strong communicator with customer-facing experience, knowledge of academic structures, fluent in Arabic and English, and willing to travel 50% of the time.
  • You will drive demand for e-solutions, generate sales opportunities, manage onboarding, conduct training sessions, and capture customer feedback while collaborating with various teams.

Requirements

  • Be a great communicator with engaging presentation skills and enthusiasm for sharing your work with a multidisciplinary team;
  • Have good experience in a customer-facing role gained in an academic/education, content, or software organization;
  • Be able to build rapport & credibility quickly at all levels, with a wide variety of customers and colleagues;
  • Demonstrate knowledge of educational institution structures and decision-making processes;
  • Demonstrate native or near-native fluency in Arabic and a good command of English, as well as the ability to speak and write in an engaging manner;
  • Be open to travel (50%) and have a driving license.

Responsibilities

  • Driving demand for Elsevier e-solutions and content to the health market in the Middle East;
  • Generating opportunities for e-solutions and collaboratively work with institutional sales team to lead to conversions of opportunities;
  • Identifying key decision makers and positioning solutions appropriately. Your efforts with faculty will naturally create advocacy for Elsevier, our products, and solutions;
  • Managing onboarding and implementation of Education e-solutions into institutions particularly key faculty, students, librarians;
  • Supporting usage through face to face and online training sessions to maintain the healthy use of e-solutions. Scheduling and conducting product presentations;
  • Capturing customer experience feedback and share with Content, Marketing, Product and Sales teams through instructed tools and processes.
  • Able to work as a team player and to effectively collaborate within a matrix organization;

FAQs

What is the main responsibility of the Academic Success Manager?

The main responsibility of the Academic Success Manager is to serve as a trusted advisor for health education institutions, helping them adopt Elsevier solutions while identifying new opportunities and driving demand for e-solutions.

What qualifications are required for this role?

Candidates must have experience in a customer-facing role, strong communication skills, fluency in Arabic and English, knowledge of educational institution structures, and the ability to build rapport with various stakeholders.

Is travel required for this position?

Yes, the role requires travel up to 50% of the time.

What does the onboarding process for institutions involve?

The onboarding process includes managing the implementation of education e-solutions into institutions, particularly for key faculty, students, and librarians.

Are training sessions provided for customers?

Yes, the Academic Success Manager will support usage of e-solutions by conducting face-to-face and online training sessions.

What kind of work environment does Elsevier promote?

Elsevier promotes an inclusive, agile, collaborative, innovative, and fun work environment with a strong commitment to work/life balance.

What benefits are offered to employees?

Benefits include enhanced family support, competitive pension contributions, Electric Vehicle Scheme, Save As You Earn Share Scheme, and optional private medical and dental insurance.

Is fluency in Arabic necessary for this position?

Yes, native or near-native fluency in Arabic is required, along with a good command of English.

How does Elsevier foster employee well-being?

Elsevier offers numerous wellbeing initiatives, including flexible working hours, shared parental leave, study assistance, and sabbaticals.

What type of organization is Elsevier?

Elsevier is a global leader in information and analytics, focusing on advancing science and improving health outcomes through innovative technologies and quality information.

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RELX Group

A global provider of information-based analytics for professional and business customers across industries.

Technology
Industry
10,001+
Employees
1880
Founded Year

Mission & Purpose

RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions. Please note that RELX does not contact people through social media and offer them jobs or contracts. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx