FAQs
What is the main responsibility of the Academic Success Manager?
The main responsibility of the Academic Success Manager is to serve as a trusted advisor for health education institutions, helping them adopt Elsevier solutions while identifying new opportunities and driving demand for e-solutions.
What qualifications are required for this role?
Candidates must have experience in a customer-facing role, strong communication skills, fluency in Arabic and English, knowledge of educational institution structures, and the ability to build rapport with various stakeholders.
Is travel required for this position?
Yes, the role requires travel up to 50% of the time.
What does the onboarding process for institutions involve?
The onboarding process includes managing the implementation of education e-solutions into institutions, particularly for key faculty, students, and librarians.
Are training sessions provided for customers?
Yes, the Academic Success Manager will support usage of e-solutions by conducting face-to-face and online training sessions.
What kind of work environment does Elsevier promote?
Elsevier promotes an inclusive, agile, collaborative, innovative, and fun work environment with a strong commitment to work/life balance.
What benefits are offered to employees?
Benefits include enhanced family support, competitive pension contributions, Electric Vehicle Scheme, Save As You Earn Share Scheme, and optional private medical and dental insurance.
Is fluency in Arabic necessary for this position?
Yes, native or near-native fluency in Arabic is required, along with a good command of English.
How does Elsevier foster employee well-being?
Elsevier offers numerous wellbeing initiatives, including flexible working hours, shared parental leave, study assistance, and sabbaticals.
What type of organization is Elsevier?
Elsevier is a global leader in information and analytics, focusing on advancing science and improving health outcomes through innovative technologies and quality information.