Academy - Professional Services Associate

NetApp

Nov 24, 2023

Applications are closed

Job
Full-time
Entry Level
Business, Operations & Strategy
Consulting
United States
Remote

Requirements

Excellent written and verbal communication skills
Strong interpersonal relationship-building skills
Ability to problem solve and critically analyze situations
Identify and influence the continuous improvement of key business processes resulting in improved customer experience.
Work closely with the sales team to present solutions to customers’ unique requirements.
Develop a support and professional services plan as a part of the overall account plan to meet NetApp’s professional services objectives
Position and deliver company-marketed solution sets and other custom consulting
Work collaboratively with other engineers and managers in a team environment to meet aggressive goals and high-quality standards
Manage a variety of projects to time, budget, quality, and contracted deliverables
Open-minded and positive attitude
Willingness to learn and adapt to changing environments
Experience:
No industry-relevant experience is required for this position. Candidates who have acquired basic knowledge or skills through education, internships or relevant coursework will be considered.

Responsibilities

As a Services Associate in the S3 Academy at NetApp, your goal is to learn the innerworkings of the Professional Services organization. A wide variety of roles are essential to ensure the NetApp Services is the standard of excellence:
Services Sales Associate - has the pre-sales responsibility for opportunity qualification, assessments, scoping, and sizing which requires excellent communication skills to become the point of contact for the customer.
Professional Services Resident - expected to collaborate with the PS team to assist NetApp customers through on-site support and consulting services.
Professional Services Engineer/Consultant - meet the requirements of Enterprise clients by providing and deploying technical architectures that deliver the highest value add on NetApp solutions.
Project Manager - hands-on individual with a combination of business and technical leadership skills. Responsible for planning, scheduling, tracking, and supervising the delivery of a wide range of projects
Product Manager - evaluates business opportunities to define and optimize the product portfolio through analysis and understanding of targeted markets, market trends, new technology, customer business issues, and the competitive market.

NetApp

All-flash, no compromise.

Consulting

Industry

10,001+

Employees

1992

Founded Year

Mission & Purpose

NetApp is a multinational company that specialises in providing data management and storage solutions for businesses and organisations. They offer a comprehensive portfolio of products and services designed to help enterprises efficiently store, manage, protect, and analyse their data. NetApp's ultimate mission is to empower organisations to unleash the full potential of their data by providing innovative and reliable storage infrastructure solutions. Their purpose is to enable businesses to transform their data into a strategic asset, driving digital transformation, improving operational efficiency, and fostering innovation. NetApp aims to deliver exceptional value to their customers by ensuring data availability, scalability, and security, ultimately helping businesses thrive in the digital era.

Culture & Values

Put the customer at the center
You don’t become a deeply trusted, indispensable partner without listening to customers, walking in their shoes, and propelling your orbit with a strong point of view.
Care for each other and our communities
Caring for each other and our communities takes large doses of humility and kindness—mixed with building deep, authentic connections and topped with an unwavering commitment to collaboration.
Build belonging every day
By embedding diversity and inclusion into every decision that we make, we open the door to other voices, different perspectives, and most important, our true potential for innovation.
Embrace a growth mindset
We step out of our comfort zone even when it's scary and learn from both our failures and our successes. This keeps us from stepping into the dreaded fixed-mindset quicksand.
Think and act like owners
Showing up with our A game, being accountable, and acting with speed and integrity are the keys to unlocking the sense of ownership that's necessary to create the future.

Academy - Professional Services Associate

Requirements

Responsibilities

NetApp

Mission & Purpose

Culture & Values

Put the customer at the center

Care for each other and our communities

Build belonging every day

Embrace a growth mindset

Think and act like owners