FAQs
Is the Access Center Coordinator position fully remote?
Yes, the position is 100% remote.
What are the work hours for this position?
Candidates must commit to working 40 hours per week, Monday through Friday, during either 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM EST.
What qualifications are required for this position?
A High School Diploma or equivalent and two years of experience in insurance, managed care, private physician’s office practice, or a hospital registration setting are required.
Is experience with Epic software preferred?
Yes, knowledge of Epic, particularly Epic Cadence, is a preferred qualification for this role.
What types of customer service responsibilities will I have?
Responsibilities include guiding patients through the healthcare system, obtaining accurate demographic and financial information, triaging inquiries, resolving caller issues, and providing excellent customer service.
Will training and mentoring be part of my responsibilities?
Yes, the role involves developing a high-performance work team through training, coaching, and mentoring.
What is the scope of duties regarding patient registrations?
You will be responsible for scheduling, pre-registration, and supporting both inbound and outbound phone queues, as well as addressing patient estimates and receiving and transcribing provider orders.
What kind of skills are necessary for this position?
Strong oral and written communication skills, excellent organizational skills with attention to detail, and the ability to work in a complex, changing environment are necessary.
Are there any physical requirements for the role?
The role is largely sedentary but may involve standing, walking, and occasional lifting of up to 25 pounds.
Is there a focus on teamwork in this position?
Yes, actively contributing to positive morale and teamwork is encouraged, as well as staying informed and supporting changes and initiatives.