Accommodation Liaison Officer

Guy's and St Thomas' NHS Foundation Trust

Aug 30

Applications are closed

Job
Full-time
Junior, Mid & Senior Level
People, HR & Administration
Facilities Management
London

Requirements

- Relevant experience in accommodation services or a related field
- Strong communication skills, both written and verbal
- Ability to work effectively within a team environment
- Excellent organizational and time management skills
- Proficient in data entry and management of electronic records
- Ability to handle queries professionally and efficiently
- Flexibility to adapt to changing circumstances and requirements
- Understanding of residential accommodation policies and guidelines
- Commitment to continuous improvement and client satisfaction
- Knowledge of health and safety standards and compliance requirements

Responsibilities

- Ensuring the delivery of an efficient and effective operational and reception service for the accommodation estate; meeting the needs and objectives of both the department and the Trust.
- Ensuring compliance with the agreed standards are met, through monitoring and reporting deficiencies; and taking the appropriate action to remedy any issues in consultation with departmental management.
- Responsible for the day to day operation of a consistently high quality reception service, ensuring all queries in person, via telephone or email are dealt with from a position of knowledge and in a highly professional manner.
- Ensuring the delivery of an efficient and effective operational and reception service for the accommodation estate; encompassing the provision, rental and maintenance of accommodation.
- Allocating accommodation in accordance with the residential accommodation policy or lodge placement guidelines; maintaining occupancy levels and abiding by any interim procedures to increase them.
- Maintaining accurate data entry for all departmental systems, ensuring that physical and electronic records are filed, audited and archived accordingly.
- Ensuring that all repairs and maintenance issues are logged and dealt with effectively, to enable these issues to be resolved expediently.
- Developing and contributing to the continuous improvement of the service, increasing client satisfaction and flexible working practices; prepared to offer support and cover on a cross-site basis if necessary.
- Responsible for the day to day operation of a consistently high-quality reception service, ensuring all queries in person, via telephone or email are dealt with from a position of knowledge and in a highly professional manner.

FAQs

What is the primary role of an Accommodation Liaison Officer?

The primary role of an Accommodation Liaison Officer is to ensure the delivery of an efficient and effective operational and reception service for the accommodation estate, meeting the needs and objectives of both the accommodation services department and the Trust.

How many units of accommodation does the department manage?

The department manages a portfolio of over 400 units of accommodation located at both hospitals and in the local community.

What responsibilities does the post holder have regarding client queries?

The post holder is responsible for the day-to-day operation of a high-quality reception service, ensuring that all queries in person, via telephone, or email are dealt with knowledgeably and professionally.

How is accommodation allocated?

Accommodation is allocated in accordance with the residential accommodation policy or lodge placement guidelines, and efforts are made to maintain and increase occupancy levels.

Is there a focus on continuous improvement within the accommodation services?

Yes, the post holder is expected to develop and contribute to the continuous improvement of the service, aiming to increase client satisfaction and flexible working practices.

What types of issues should repairs and maintenance cover?

The role includes logging and dealing with repairs and maintenance issues effectively, ensuring they are resolved expeditiously.

Who can I contact for more information about the role?

For further details or informal visits, you can contact Tariq Ropun, the Accommodation Manager, via email at Tariq.Ropun@gstt.nhs.uk or by telephone at 0207 188 0225.

What values does the organization prioritize?

The organization prioritizes values like putting patients first, taking pride in work, respecting others, striving to be the best, and acting with integrity.

What kind of support does the department offer to staff?

The department offers support through in-house services including client liaison, project management, housekeeping, and maintenance, as well as opportunities for cross-site support and coverage as necessary.

Are there opportunities for professional development in this role?

Yes, the accommodation services department is continually evolving and invests in significant developments, which can provide opportunities for professional growth and development for the post holder.

Guy's and St Thomas' NHS Foundation Trust

Our values: put patients first, take pride in what we do, respect others, act with integrity, strive to be the best. 💙

Science & Healthcare

Industry

10,001+

Employees

Mission & Purpose

Guy's and St Thomas' NHS Foundation Trust is a leading healthcare provider in the UK, offering a wide range of medical services through its hospitals and community services. The Trust is dedicated to providing high-quality, compassionate care to patients while advancing medical research and education. Their ultimate mission is to improve health outcomes and enhance the well-being of the communities they serve. The Trust is committed to innovation, excellence in care, and ensuring equitable access to healthcare for all.