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Accommodations Program Manager

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Uber

5d ago

  • Job
    Full-time
    Senior Level
  • Consulting
    People, HR & Administration
  • Chicago

AI generated summary

  • You need 5+ years in HR roles, strong knowledge of leave/disability laws, coaching experience, and analytical skills. Preferred: 2+ years in accommodations, project management, and relevant certifications.
  • You will manage accommodation requests, lead case management, oversee leave vendors, analyze trends, ensure compliance, train teams, and improve global HR processes for employee accommodations.

Requirements

  • Basic Qualifications:
  • 5+ years of professional, related experience as a HR generalist/advisor, business partner or project/program manager in the human resources/benefits discipline
  • Solid knowledge of US federal/state leave of absence, disability and accommodation laws, including the ADA, FMLA
  • Experience with coaching line managers & peers on HR, benefits, and accommodation processes and supporting them in strengthening their leadership skills
  • Preferred Qualifications:
  • 2+ years of comprehensive experience in Accommodation Case Management
  • Solid understanding of the workplace accommodation process
  • Proven capability of providing employee and manager HR consultations
  • Strong analytical skills and logical thought processes, with the ability to identify and resolve sophisticated and sensitive HR issues/problems
  • Proven effective partner management and collaboration with other teams to deliver a consistent employee experience
  • Excellent verbal and written communication skills; and strong project management expertise
  • Workday experience and/or experience using ServiceNow or similar case management system is a plus
  • PHR and/or CPDM certification
  • Knowledge of Canadian leave of absence and accommodation laws and practices
  • Strong business acumen. Ability to understand Uber's businesses and how data can inform our people and business objectives

Responsibilities

  • Manage and engage in the interactive process with US&C employees with reasonable accommodation needs
  • Consult with employees and internal teams to understand job requirements, individual disability limitations and feasibility of requested accommodations
  • Daily management of HR contractor(s) who support US&C accommodations case management
  • Provide leadership and operational oversight of third party leave vendor
  • Produce and analyze reports and metrics to identify trends, discrepancies and potential areas of program improvement
  • Administer a comprehensive workplace accommodation function in compliance with applicable laws, rules, regulations and Uber policies
  • Build & Enhance Disability Enablement across the global organization through employee, manager, and HR training & enablement
  • Build frameworks and operating procedures for the global HR teams (outside US&C) that enables them to manage employee accommodation needs independently
  • Define and improve leave and accommodation management workflows, policies, procedures, and communication strategies that enhance the global employee experience

FAQs

What is the primary responsibility of the Accommodations Program Manager?

The primary responsibility of the Accommodations Program Manager is to manage Uber's Reasonable Accommodation (Medical & Religious) program, including the development of strategies, operations, and day-to-day case management.

What qualifications are required for this position?

The basic qualifications include 5+ years of related experience in HR, solid knowledge of US federal/state leave laws, and experience coaching line managers on HR processes.

Is experience in accommodation case management preferred for this role?

Yes, 2+ years of comprehensive experience in Accommodation Case Management is preferred for this position.

Are there any specific skills that are important for this job?

Important skills include strong analytical skills, effective partner management, excellent communication abilities, and project management expertise.

What is the expected salary range for this role in Chicago, Dallas, and Seattle?

The base salary range for this role in Chicago, Dallas, and Seattle is USD $112,000 per year - USD $124,000 per year.

What kinds of training will the Accommodations Program Manager provide?

The Accommodations Program Manager will provide training and enablement for employees, managers, and HR teams to enhance Disability Enablement across the organization.

Will the Accommodations Program Manager work with any external vendors?

Yes, the Accommodations Program Manager will provide operational oversight of a third-party leave vendor.

Does this position involve managing a team?

Yes, the role involves daily management of HR contractors who support US&C accommodations case management.

What types of benefits will employees receive in this role?

Employees in this role will be eligible for Uber's bonus program, equity awards, and various other benefits.

Is knowledge of Canadian leave laws necessary for this role?

While not mandatory, knowledge of Canadian leave of absence and accommodation laws and practices is considered a plus for this position.

Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness