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Account Director

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TipTopJob

15d ago

  • Job
    Full-time
    Senior & Expert Level
  • Consulting
    Facilities Management
  • London

AI generated summary

  • You must have health and safety qualifications, strong communication skills, problem-solving ability, business admin experience, client interaction skills, and oversight of quality assurance.
  • You will manage client communications, oversee quality assurance, implement KPIs, coordinate with teams, and handle technical responses to inquiries while growing client accounts.

Requirements

  • - Qualified health and safety / fire safety consultant or sufficient level of relevant technical knowledge and experience
  • - Excellent communication skills
  • - Can-do attitude
  • - Mental agility and proactive approach to problem solving
  • - Ability to plan ahead to foresee potential issues
  • - Personal responsibility for completing tasks
  • - Experience in business administration including drafting fee proposals, reviewing fees, upselling opportunities, and debt management
  • - Ability to deal with enquiries from clients and direct client communications
  • - Capacity to keep the Client Management Director fully briefed on client specific developments/issues
  • - Competence in attending client meetings/briefings with Technical Account Managers or independently
  • - Initiative to develop client accounts through offering additional services
  • - Knowledge of high risk / P1 issues and adherence to specific client protocols
  • - Experience in overseeing quality assurance procedures in consultation with relevant managers
  • - Ability to implement and track quality objectives/KPIs
  • - Coordination with scheduling teams to ensure adherence to service level agreements
  • - Skill in overseeing the issuing of guidance on common issues, new legislation, and client requirements
  • - Experience in briefing Consultant teams on client-specific issues

Responsibilities

  • Deal with enquiries from clients and direct client communications.
  • Keep the Client Management Director fully briefed of client specific developments / issues which may arise.
  • Attend client meetings / briefings with the Technical Account Managers or independently, as appropriate.
  • Be proactive and use initiative to develop client accounts through offering additional services to grow the value of accounts year on year.
  • Ensure clients are informed of any high risk / P1 issues arising in accordance with specific client protocols (note that this may be the direct responsibility of the Technical Account Manager).
  • Oversee the QA procedure (in consultation with the Quality, Accreditations and SHE Manager) in terms of ensuring reports are being produced in accordance with SLAs, Client Protocols, WMC standards, as well as legislative requirements and industry standards. Ensure feedback to Consultants via Team Managers / Technical Managers is constructive, balanced and appropriate.
  • Implement and track quality objectives / KPIs.
  • Oversee the adherence to SLAs and co:ordinate with the scheduling team re consultants visits to ensure SLAs are being met.
  • Oversee the issuing of guidance via client protocols on common issues, new legislation and guidance and client requirements. Assist in the briefing of the Consultant teams on client:specific issues at Consultant meetings.
  • Overseeing the technical responses to H and S / Fire etc. enquiries and meetings around this.

FAQs

Do we support remote work?

Yes, this position is home-based with travel to meet with colleagues and clients.

What is the role of the Account Director?

The Account Director is responsible for delivering consultancy services to key clients, overseeing service deliverables, managing property management clients, and ensuring high-quality service.

What qualifications are required for the Account Director position?

The ideal candidate will be a qualified health and safety/fire safety consultant or possess sufficient relevant technical knowledge and experience.

Will the Account Director interact with clients?

Yes, the Account Director will liaise directly with clients' Health and Safety teams, Facilities Managers, and other William Martin Compliance staff.

What are the key responsibilities of the Account Director?

Key responsibilities include managing client accounts, ensuring services meet profit targets, drafting fee proposals, upselling opportunities, and overseeing quality assurance procedures.

Is travel required for this position?

Yes, there will be travel required to meet with colleagues and clients, including regular meetings in London.

What are some essential skills for the Account Director role?

Excellent communication skills, a proactive approach to problem-solving, mental agility, and a can-do attitude are essential for success in this role.

How does the Account Director ensure compliance with client protocols?

The Account Director oversees the adherence to SLAs and coordinates with the scheduling team to ensure all services are delivered in accordance with client protocols.

What type of clients will the Account Director be managing?

The Account Director will be responsible for managing larger property management clients.

What is expected in terms of client communication?

The Account Director is expected to handle client enquiries, keep management informed on client developments, and attend client meetings as needed.

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