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Account Director

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Marketing
  • Pretoria

AI generated summary

  • You must have 5+ years in client service, 3+ years in management, strong MS Office skills, excellent writing, interpersonal, and presentation abilities, and a relevant tertiary qualification.
  • You will manage client relationships, oversee projects, ensure quality work, handle budgets, train junior team members, and coordinate communication within the team to meet client deliverables.

Requirements

  • Proficient in MS Office suite (incl. Mail, Word, Powerpoint and Excel) essential
  • Diverse and excellent writing skills
  • Enthusiastic / confident / professional / diplomatic
  • Exceptional interpersonal skills
  • Good team working and management skills
  • Presentation skills
  • Ability to cope with pressure, work to tight deadlines and handle diverse activities
  • Reliable, organized and attention to detail
  • Passion for client delivery and service
  • Organisation and administration skills essential
  • Accountable with good follow-through
  • Business and commercial acumen
  • Matric essential
  • Relevant tertiary qualification (marketing and communications) essential
  • Driver’s license and own reliable transport essential
  • 5+ years client service and agency experience
  • 3+ years people management experience essential

Responsibilities

  • Build positive and productive client relationships by demonstrating an understanding and sound knowledge of your clients’ business and industries in which they operate.
  • Manage integrated multi-level projects simultaneously, forward planning, prioritising workflow and demonstrating problem solving at all levels.
  • Work with and draw on the expertise of the full spectrum of the agency’s resources to develop integrated offerings to clients where necessary.
  • Assist in delivering the highest quality of work and highest standard of creativity at all times.
  • Produce top quality written work for clients on time including proposals, presentations and reports.
  • Deliver presentations to clients as and when required.
  • Test strategic direction with creative teams in order to evaluate against strategy and adaptation across various channels of communication.
  • Effective communication of client needs and deliverables.
  • Budget management and monthly hours reconciliation.
  • Work with Group Account Director to set annual review KPIs and take responsibility for your development as an advertising professional.
  • Actively manage own performance and career.
  • Manage junior team members, focussing on motivation, hands-on training and appraisals.
  • Actively manage and supervise the team on a day-to-day basis to ensure service levels and client deliverables are consistently met.
  • Ensure effective communication internally to full team.
  • Co-ordinate and ensure successful orientation of new employees into the team.
  • Ensure that work is executed in accordance with the agency process.
  • Assess project costs against client budgets, managing client and agency budgets on an ongoing basis.
  • Ensure invoicing and financial administration adheres to best practice.
  • Identify opportunities for expanding the financial potential of the clients’ business.
  • Work with Creative Agency team on new and potential clients where appropriate.
  • Ensure meeting action reports, status reports, monthly reports, quarterly and annual reviews, and other client admin is completed when required.
  • Manage all projects to ensure delivery on time and on budget.

FAQs

What are the primary responsibilities of the Account Director?

The Account Director is responsible for building and maintaining client relationships, managing integrated multi-level projects, developing integrated offerings, delivering high-quality work, producing written materials, and managing budgets.

What skills are required for this position?

Key skills include proficiency in MS Office, excellent writing skills, strong interpersonal abilities, team management skills, presentation skills, and the ability to work under pressure with attention to detail.

What experience is necessary for applicants?

Applicants should have 5+ years of client service and agency experience, as well as 3+ years of people management experience.

Is a specific educational background required for this role?

Yes, a matric qualification is essential, along with a relevant tertiary qualification in marketing and communications.

Are there any transportation requirements for this position?

Yes, a driver's license and reliable transport are essential.

How does the Account Director support team development?

The Account Director actively manages junior team members by focusing on motivation, hands-on training, and conducting appraisals.

What kind of projects will the Account Director manage?

The Account Director will manage integrated multi-level projects involving various communication channels and will ensure these projects are delivered on time and within budget.

What is the importance of financial responsibilities for the Account Director?

Financial responsibilities are crucial as the Account Director must assess project costs against client budgets, manage ongoing budgets, ensure invoicing adheres to best practices, and identify opportunities to expand financial potential.

Will the Account Director need to deliver presentations?

Yes, the Account Director is required to deliver presentations to clients as needed.

How important is client delivery and service in this role?

Client delivery and service are paramount, as the Account Director must demonstrate a passion for high-quality client service and effective communication of client needs.

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.