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Account Executive, Customer Growth - SMB - Boston, Hybrid



8d ago

  • Job
    Junior (1-2 years) - Mid-level (3-4 years)
  • Sales & Business Development
  • Boston

AI generated summary

  • You need 2+ years of SaaS sales experience, ability to close deals, beat competitors, and cross-sell products. Strong analytical, organization, and communication skills are a must. Background in marketing automation is a plus. Be results-oriented, motivated, and a team player.
  • You will collaborate with teams and partners to target, create opportunities, educate customers, drive revenue, and impact the product roadmap for Klaviyo.


  • Experience with software subscription & cloud sales models (SaaS), with 2+ years of closing experience
  • Experience running a transactional sales cycle, often times with multiple stakeholders
  • Strong experience selling and winning against competitors
  • Experience cross-selling products into an existing set of customers is a plus
  • Strong analytical skills
  • Strong organization
  • Process driven
  • Background in marketing automation is considered a plus
  • Team player, team coaching & building skills
  • Excellent technical, communication and presentation skills
  • A results oriented, highly motivated, enthusiastic attitude and the ability to work independently
  • Decisive, persistent, convincing


  • Partner with Customer Success Managers to effectively target your assigned customer segment/territory and create new opportunities
  • Collaborate with Partner Managers and Agency Partners to identify Channel sales opportunities and team them how to effectively sell Klaviyo products to their clients
  • Self-prospect and advise existing Klaviyo customers on the value of Klaviyo and why our product is the best choice for their business
  • Participate in regular workshops, lunch and learns, and in-market networking events to educate your partner and customers on how to best leverage Klaviyo products to drive revenue and create long-lasting relationships
  • Provide feedback to our Product Team that impacts the product roadmap and what we build for our customers
  • Have a massive impact on revenue targets


What is the main responsibility of an Account Executive, Customer Growth in the SMB segment at Klaviyo?

The main responsibility of an Account Executive, Customer Growth in the SMB segment at Klaviyo is to sell the suite of products into the install base of 140k+ customers, with each rep managing an average book of business of 500 accounts spread across North America.

What size of customers does the SMB segment at Klaviyo cater to?

The SMB segment at Klaviyo contains customers who each drive $5-30M in annual revenue.

What is the sales cycle like for an Account Executive, Customer Growth in the SMB segment at Klaviyo?

The sales cycle for an Account Executive, Customer Growth in the SMB segment at Klaviyo includes qualification, demo, driving the buying process, and close.

Why is it an exciting time to join the Klaviyo sales team as an Account Executive, Customer Growth?

It is an exciting time to join the Klaviyo sales team as an Account Executive, Customer Growth because you'll be an early contributor on a team responsible for scaling Klaviyo’s newest and fastest growing lines of business.

Klaviyo is a unified customer platform for email, SMS, and more. Own your consumer data and interactions. #Klaviyo

Marketing & Advertising
Founded Year

Mission & Purpose

Klaviyo is a marketing automation platform that specializes in email and SMS marketing for e-commerce businesses. Their ultimate mission is to help businesses of all sizes grow by enabling them to create personalised and targeted marketing campaigns, build stronger customer relationships, and drive sales. Klaviyo's purpose is to empower e-commerce brands with the tools and insights they need to thrive in the digital marketplace, providing them with the means to deliver relevant and engaging marketing messages to their customers and drive business success.

Culture & Values

  • Customer first

    We always put our customers first. Klaviyos start with the customer and work backward. We create products that solve legitimate customer problems, always doing what's best for our customers and their customers. We work hard to earn and keep each customer's trust through products and experiences that improve their lives and speed up their paths to success.

  • Always learning

    We are always learning. “We surround ourselves with people that are intensely curious and energized by learning. I know many Klaviyos who have attended Udemy courses, coding academies, conferences, and university classes to better themselves and I know others that have independently launched internal trainings and mentoring programs to help teach others. It helps that we have a free book policy and generous learning stipend but what makes Klaviyo really special is the culture of putting this into action.” - Mike Parker, Sr. Director, Solution Architecture Klaviyos have a constant desire to learn and a powerful drive to “figure things out.” We’re high-slope and have a relentless curiosity that allows us to uncover and solve the world’s hardest problems. As individuals, we’re knowledgeable about many things, not just one. And when we don’t know something, we’re expected to learn and become an expert for others.

  • Equitable world

    We strive to make the world more equitable. “Klaviyos come from all over the world, and have all kinds of backgrounds. We have a number of employee-organized groups called KRGs that celebrate our different backgrounds, identities, and values. Because wherever you're from, you belong here.” - Hansen Liang, Senior Product Manager Klaviyos believe that everyone deserves a fair shot at success. We treat people both inside and outside of Klaviyo with equity, respect, honesty, and kindness. We strive to build a diverse company, and prioritize the inclusion of varied opinions and experiences throughout Klaviyo. We aren't afraid to speak out when we see injustice. We create products and programs that can provide everyone, everywhere with tools for ownership and success.

  • Collaborate radically

    We collaborate radically. Klaviyos are what we create together. We are humble, transparent, and on a lifelong journey to become better humans together. We express strong opinions with kindness and proactively seek feedback. We listen, share, encourage, and trust each other. We’re quick to admit when we’re wrong, and even quicker to help one another win. No task is below us—we’re as willing to ship packages as we are to set strategy. Our strict “no brilliant jerks” policy helps us recruit, hire, and retain exceptional collaborators.

  • Ambitious

    We are ambitious. “Klaviyos dream big and are passionate. We don't back down from challenging problems. We don't fear failing. We strive to succeed and build success for those around us. We don't limit our thinking to "what we've always done." We are builders and we create opportunities.” - Daniel Kezerashvili, Engineer Manager II Klaviyos don't limit themselves to the tools and solutions of today. We dream big and aim to solve the hardest of problems, problems that pull future technology into today. All of us are inventors and entrepreneurs, and together we create the best solutions for customers, even when that means tackling tough obstacles. Experimentation, failure, fast iteration, and big wins are all valued equally in our culture of problem-solving.

  • Remarkable

    We are remarkable. “I am always impressed by the unique skills and talents held by people at Klaviyo and the drive Klaviyos possess to go above and beyond. By bringing their best to work everyday in meaningful and noticeable ways, Klaviyos inspire others to do the same.” - Evan Eisert, Group Product Manager Klaviyos deliver work that is deemed “remarkable” by our peers, our customers, and the market. We start by focusing on quality of work, then learn how to do it faster, frugally, and more efficiently. We are meticulous in each action we take as individuals and as teams. We are rigorous, prepared, and high-performance. We know the “why” behind each problem and goal, and we stay close to the decisions we make to ensure the most remarkable outcome.