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Account Executive I (Annual Plan)

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Uber

Feb 6

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Johannesburg

AI generated summary

  • You need 3+ years in sales/account management, strong analytical skills, tech-savvy, adaptable, and able to build relationships while supporting merchants in e-commerce.
  • You will build relationships with customers, onboard merchants, analyze data to enhance operations, promote service value, and contribute to improving offerings based on partner needs.

Requirements

  • 1. Min 3 years of experience in Sales, Account management, Business Development or Operations in a large business or growing a start-up or other relevant experience
  • 2. Experience in account management, a consistent record in business development and client management preferred
  • 3. Good business understanding and judgment. Familiarity with e-commerce customer journey or willingness to learn to support merchants on the design and implementation of their customer journey from ordering to delivery.
  • 4. Comfortable dealing with technical information and guiding business stakeholders through technical business requirements
  • 5. Hands-on mindset, comfortable deep-diving into operational and technical topics to support merchants on day-to-day issues in coordination with cross-functional teams
  • 6. Analytical mindset, comfortable dealing with numbers and producing performance analysis (mostly on Google Sheets)
  • 7. Empathetic when dealing with different people; able to quickly build relationships with external and internal partners
  • 8. Entrepreneurial mindset and pro-activity
  • 9. High adaptability to change and ability to execute quickly
  • 1. Experience with using excel and/or SQL is a plus (or comfortable learning and using new software tools)
  • 2. Industry knowledge in the on-demand / same-day delivery space

Responsibilities

  • Build long-term relationships with Uber Direct customers - Develop meaningful and long-lasting relationships with key partners by focusing on building trust and crafting successful joint business plans
  • Onboard new merchants - Be the project manager for merchants technical integration and operational onboarding on Uber Direct. From integration requirements specification to onboarding execution, be responsible for the go-live of new merchants with Uber Direct.
  • Monitor the activity and analyze data- Perform a broad range of financial, quantitative, and qualitative analyses to continuously improve the reliability of the orders and capture additional value. Look for ways to achieve and exceed monthly goals (financial and qualitative). Present and report key results to partners, internally and externally
  • Improve Uber Direct operations- Identify opportunities for improving our operations for merchants, couriers and end-consumers. Analyze the data in detail to come up with initiatives that will have the greatest impact. Have a pragmatic and hands-on approach to implement quick wins while building more sustainable solutions.
  • Promote Uber Direct value proposition - Clearly understand and communicate the value of Uber Direct to Enterprise Accounts. Seek and achieve logistics, same-day delivery, delivery as a service industry knowledge to have enriching conversations with Enterprise Accounts. Look for ways to grow our business within existing accounts.
  • Contribute to Uber Direct offering improvement- Act as an ambassador of Uber's mission, brand, and product - being a problem solver for partners and team. Identify ways to develop further Uber Direct offering to answer partner's needs.

FAQs

What is the primary responsibility of the Account Executive I role?

The primary responsibility is to own the relationship with a growing base of partners in South Africa, focusing on operational and technical onboarding for Uber Direct, as well as driving business growth with these partners.

Who will the Account Executive I work closely with?

The Account Executive I will work closely with the Eats and Grocery & Retail teams in South Africa, the EMEA central Direct team, and cross-functional counterparts worldwide.

What qualifications are required for this position?

The position requires a minimum of 3 years of experience in Sales, Account Management, Business Development, or Operations, as well as a good understanding of business development and client management.

Is experience in the e-commerce industry necessary for the role?

While not mandatory, familiarity with the e-commerce customer journey or a willingness to learn will be beneficial in supporting merchants effectively.

What tools or software should the Account Executive be comfortable using?

The Account Executive should be comfortable working with Google Sheets for performance analysis. Experience with Excel and/or SQL is a plus.

What kind of mindset is preferred for this role?

An entrepreneurial mindset with proactivity, adaptability to change, and a hands-on approach to problem-solving are preferred for this role.

What is the expectation regarding relationship management in this position?

The Account Executive is expected to build long-term relationships with partners by focusing on trust-building and crafting successful joint business plans.

Will the Account Executive be responsible for onboarding new merchants?

Yes, the Account Executive will be the project manager for the technical integration and operational onboarding of new merchants onto Uber Direct.

How will success be measured in this role?

Success will be measured through the ability to achieve and exceed monthly goals—both financial and qualitative—while continuously improving partner operations and presenting key results.

Is industry knowledge in same-day delivery important for this position?

Yes, having industry knowledge in the on-demand or same-day delivery space would be advantageous for effective conversations with partners.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness