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Account Manager

  • Job
    Full-time
    Junior & Mid Level
  • Business, Operations & Strategy
  • $63K - $84K
  • Los Angeles

AI generated summary

  • You need a bachelor's degree or equivalent experience, 2+ years in client services, strong knowledge of insurance industry, Microsoft Office proficiency, attention to detail, time management skills, and willingness to travel for this Account Manager role with Lockton Companies.
  • You will manage client accounts, handle inquiries, collect quotes, update policies, assist with new lines of coverage, and ensure accurate information for insurance premiums and coverage.

Requirements

  • Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
  • Typically, two or more years of Client services experience is required
  • Demonstrates strong working knowledge and experience within brokerage/commercial insurance industry
  • Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
  • Strong attention to detail required
  • Ability to attend industry training sessions as needed
  • Understands industry trends and governmental regulations
  • Readiness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements as needed
  • Organizational and time management skills to prioritize heavy workloads to meet time-sensitive deadlines.
  • Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information
  • Must have strong verbal, written, and interpersonal skills to interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manner
  • Ability to travel by automobile and aircraft and be away from home more than one day and night, as needed
  • Legally able to work in the United States
  • This position may be eligible for annual discretionary bonus consideration.

Responsibilities

  • Services designated book of business as relating to marketing, claims, and administration
  • Responds to Client’s inquiries, maintains documentation of communications, existing issues, and issue resolutions
  • Supports implementation of new lines of coverage by setting up account, collecting needed documentation, and reviewing plan details with Client and Carrier
  • Ensure accuracy of exposure information from the Client, including reviewing loss-run schedules and client stratifications
  • Requests and collects quotes (new and renewal) from carriers
  • Audits quotes, binders, and endorsements and makes requests for changes as needed
  • Process audits and creates audit analysis for Client
  • Receives policy, then updates and completes policy check to ensure completeness
  • Updates specifications, application, and summary information to reflect changes during the year
  • Monitors receipt of quotes from carriers once submitted and negotiated by more senior staff
  • Binds coverage under direction of the Unit Manager/Account Executive
  • Informs Client of all changes that may affect insurance premiums or coverage
  • Gathers and compiles information for new business opportunities
  • Inputs client information into the data management system, ensuring accuracy and completeness
  • Generates materials for Client presentations and meetings
  • Creates and sends compliance communications as needed
  • Engages with Producer and Accounting Department to appropriately determine action plan and assist in collection efforts or billing discrepancies
  • Performs other work-related duties as needed

FAQs

What are the main responsibilities of an Account Manager at Lockton?

The main responsibilities of an Account Manager at Lockton include servicing designated books of business, responding to client inquiries, supporting new lines of coverage implementation, ensuring accuracy of exposure information, collecting quotes from carriers, processing audits, updating policy information, creating client presentations, and engaging with the Producer and Accounting Department for billing discrepancies.

What qualifications are required for the position of an Account Manager at Lockton?

The qualifications required for an Account Manager at Lockton include a Bachelor's Degree in Business Administration or related field, typically two or more years of client services experience, strong knowledge of the brokerage/commercial insurance industry, proficiency in Microsoft Office Suite, attention to detail, industry trend understanding, organizational and time management skills, strong communication skills, and the ability to travel as needed.

Are there opportunities for professional development in this role?

Yes, as an Account Manager at Lockton, you will have the opportunity to expand your knowledge and effectiveness in the insurance industry by completing extended insurance education beyond continuing education requirements. Additionally, the position may be eligible for annual discretionary bonus consideration.

How should an Account Manager prioritize their workload to meet deadlines?

An Account Manager at Lockton should use their organizational and time management skills to prioritize heavy workloads and meet time-sensitive deadlines. It is important to comply with all company policies and procedures and proactively protect the confidentiality of client and company information.

What is the work environment like for an Account Manager at Lockton?

The work environment for an Account Manager at Lockton is dynamic, fast-paced, and focused on delivering excellent service to clients. You will interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manner.

Finance
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

What makes Lockton stand apart is also what makes us better: independence. Lockton's private ownership empowers its 10,750+ Associates doing business in over 140+ countries to focus solely on clients' risk and insurance needs. With expertise that reaches around the globe, Lockton delivers the deep understanding needed to accomplish remarkable results.