Account Manager

Lockton Companies

Jun 29, 2024

Applications are closed

Job
Full-time
Junior & Mid Level
Business, Operations & Strategy
$63K - $84K
Los Angeles

Requirements

Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
Typically, two or more years of Client services experience is required
Demonstrates strong working knowledge and experience within brokerage/commercial insurance industry
Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
Strong attention to detail required
Ability to attend industry training sessions as needed
Understands industry trends and governmental regulations
Readiness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements as needed
Organizational and time management skills to prioritize heavy workloads to meet time-sensitive deadlines.
Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information
Must have strong verbal, written, and interpersonal skills to interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manner
Ability to travel by automobile and aircraft and be away from home more than one day and night, as needed
Legally able to work in the United States
This position may be eligible for annual discretionary bonus consideration.

Responsibilities

Services designated book of business as relating to marketing, claims, and administration
Responds to Client’s inquiries, maintains documentation of communications, existing issues, and issue resolutions
Supports implementation of new lines of coverage by setting up account, collecting needed documentation, and reviewing plan details with Client and Carrier
Ensure accuracy of exposure information from the Client, including reviewing loss-run schedules and client stratifications
Requests and collects quotes (new and renewal) from carriers
Audits quotes, binders, and endorsements and makes requests for changes as needed
Process audits and creates audit analysis for Client
Receives policy, then updates and completes policy check to ensure completeness
Updates specifications, application, and summary information to reflect changes during the year
Monitors receipt of quotes from carriers once submitted and negotiated by more senior staff
Binds coverage under direction of the Unit Manager/Account Executive
Informs Client of all changes that may affect insurance premiums or coverage
Gathers and compiles information for new business opportunities
Inputs client information into the data management system, ensuring accuracy and completeness
Generates materials for Client presentations and meetings
Creates and sends compliance communications as needed
Engages with Producer and Accounting Department to appropriately determine action plan and assist in collection efforts or billing discrepancies
Performs other work-related duties as needed

FAQs

What are the main responsibilities of an Account Manager at Lockton?

The main responsibilities of an Account Manager at Lockton include servicing designated books of business, responding to client inquiries, supporting new lines of coverage implementation, ensuring accuracy of exposure information, collecting quotes from carriers, processing audits, updating policy information, creating client presentations, and engaging with the Producer and Accounting Department for billing discrepancies.

What qualifications are required for the position of an Account Manager at Lockton?

The qualifications required for an Account Manager at Lockton include a Bachelor's Degree in Business Administration or related field, typically two or more years of client services experience, strong knowledge of the brokerage/commercial insurance industry, proficiency in Microsoft Office Suite, attention to detail, industry trend understanding, organizational and time management skills, strong communication skills, and the ability to travel as needed.

Are there opportunities for professional development in this role?

Yes, as an Account Manager at Lockton, you will have the opportunity to expand your knowledge and effectiveness in the insurance industry by completing extended insurance education beyond continuing education requirements. Additionally, the position may be eligible for annual discretionary bonus consideration.

How should an Account Manager prioritize their workload to meet deadlines?

An Account Manager at Lockton should use their organizational and time management skills to prioritize heavy workloads and meet time-sensitive deadlines. It is important to comply with all company policies and procedures and proactively protect the confidentiality of client and company information.

What is the work environment like for an Account Manager at Lockton?

The work environment for an Account Manager at Lockton is dynamic, fast-paced, and focused on delivering excellent service to clients. You will interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manner.

Lockton Companies

Finance

Industry

10,001+

Employees

1966

Founded Year

Mission & Purpose

What makes Lockton stand apart is also what makes us better: independence. Lockton's private ownership empowers its 10,750+ Associates doing business in over 140+ countries to focus solely on clients' risk and insurance needs. With expertise that reaches around the globe, Lockton delivers the deep understanding needed to accomplish remarkable results.