FAQs
What are the main responsibilities of an Account Manager?
The main responsibilities include assisting with client campaigns, maintaining communication with clients, managing the execution of advertising campaigns, and ensuring the smooth running of accounts on a day-to-day basis.
Who does the Account Manager report to?
The Account Manager reports directly to the Account Director, Group Account Director, or Business Unit Director.
What skills are essential for the Account Manager position?
Essential skills include proficiency in MS Office, excellent writing and interpersonal skills, strong organizational abilities, the ability to manage pressure and deadlines, and a passion for client delivery and service.
What qualifications are required for this role?
A Matric certificate and a relevant tertiary qualification in marketing and communications are essential, along with a driver’s license and reliable transport.
How much experience is required for the Account Manager position?
A minimum of 3 years of client service and agency experience is required.
Is there a specific focus on financial responsibilities for the Account Manager?
Yes, the Account Manager must ensure accurate completion of all finance administration, including cost estimates, invoices, and billing, as well as reporting any financial issues regularly.
What are the people management responsibilities of the Account Manager?
The Account Manager is responsible for managing junior team members, focusing on motivation, training, and ensuring service levels and client deliverables are consistently met.
Are there opportunities for personal development in this role?
Yes, the Account Manager is expected to work with supervisors to set annual review KPIs and actively manage their own performance and career development.
What does the Account Manager need to do regarding client communications?
The Account Manager must establish and maintain productive communication channels with clients, produce quality written work, and engage clients to formulate clear briefs and action plans.
What is the importance of organization and administration skills in this role?
Organization and administration skills are essential for managing time efficiently, completing timesheets accurately, taking responsibility for client admin reports, and ensuring that all tasks are completed on time.