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Account Manager

  • Job
    Full-time
    Mid & Senior Level
  • Sales & Business Development
    Marketing
  • Johannesburg

AI generated summary

  • You need proficiency in MS Office, excellent writing and presentation skills, 3+ years in client service, strong interpersonal abilities, and a relevant degree. Reliable transport essential.
  • You will manage client communications, oversee campaign execution, ensure timely admin and finance tasks, and maintain strong client relationships while guiding junior team members.

Requirements

  • Proficient in MS Office suite (incl. Mail, Word, Powerpoint and Excel) essential
  • Diverse and excellent writing skills
  • Enthusiastic / confident / professional / diplomatic
  • Exceptional interpersonal skills
  • Team player with initiative
  • Presentation skills
  • Ability to cope with pressure, work to tight deadlines and handle diverse activities
  • Reliable, organized and attention to detail
  • Passion for client delivery and service
  • Organisation and administration skills essential
  • Accountable with good follow-through
  • Commercial awareness
  • Matric essential
  • Relevant tertiary qualification (marketing and communications) essential
  • Driver’s license and own reliable transport essential
  • 3+ years client service and agency experience

Responsibilities

  • Contribute to the smooth running of the account on a day to day level.
  • Establish and maintain a productive communication channel between the client and the agency, maintaining and growing excellent client relationships.
  • Continue to invest in growing knowledge of your clients’ business and industries in which they operate.
  • Take ownership of specific parts of campaigns, as agreed with manager, and participate in future planning.
  • Produce good quality written work on time, including client correspondence, presentations and reports.
  • Assist with preparing and delivering presentations to clients as and when required.
  • Provide day-to-day management of client campaigns and be regarded as the first point of contact for clients, inspiring their loyalty and trust.
  • Remain accountable from start to finish ensuring that follow-through and accountability is achieved and maintained at all times.
  • Ensure a smooth and timeous workflow of activities directed at the client, effectively managing timing plans.
  • Engage with clients in order to formulate clear and achievable briefs and action plans.
  • Draw together all relevant market, industry and business information in preparation of all agency briefs.
  • Work with Account Director/ Group Account Director/ Business Unit Director to set annual review KPIs and take responsibility for your development as an advertising professional.
  • Actively manage own performance and career.
  • Manage junior team members, focussing on motivation, training and knowledge-sharing.
  • Actively manage and supervise account executives on a day-to-day basis to ensure service levels and client deliverables are consistently met.
  • Ensure effective communication internally to full team.
  • Ensure all finance administration – cost estimates, invoices, purchase orders and billings – are accurate and completed on time.
  • Report on administration of financial issues to the Group Account Director / Business Unit Director regularly to ensure smooth flow of information and accurate billings.
  • Manage your own time efficiently with respect to campaigns, prioritise tasks and manage the achievement of your personal and client objectives.
  • Keep manager informed of work load issues and liase effectively with other members of your team.
  • Complete timesheets accurately and on time.
  • Take responsibility for client admin reports – budget updates / recons, monthly billings reports etc.

FAQs

What are the main responsibilities of an Account Manager?

The main responsibilities include assisting with client campaigns, maintaining communication with clients, managing the execution of advertising campaigns, and ensuring the smooth running of accounts on a day-to-day basis.

Who does the Account Manager report to?

The Account Manager reports directly to the Account Director, Group Account Director, or Business Unit Director.

What skills are essential for the Account Manager position?

Essential skills include proficiency in MS Office, excellent writing and interpersonal skills, strong organizational abilities, the ability to manage pressure and deadlines, and a passion for client delivery and service.

What qualifications are required for this role?

A Matric certificate and a relevant tertiary qualification in marketing and communications are essential, along with a driver’s license and reliable transport.

How much experience is required for the Account Manager position?

A minimum of 3 years of client service and agency experience is required.

Is there a specific focus on financial responsibilities for the Account Manager?

Yes, the Account Manager must ensure accurate completion of all finance administration, including cost estimates, invoices, and billing, as well as reporting any financial issues regularly.

What are the people management responsibilities of the Account Manager?

The Account Manager is responsible for managing junior team members, focusing on motivation, training, and ensuring service levels and client deliverables are consistently met.

Are there opportunities for personal development in this role?

Yes, the Account Manager is expected to work with supervisors to set annual review KPIs and actively manage their own performance and career development.

What does the Account Manager need to do regarding client communications?

The Account Manager must establish and maintain productive communication channels with clients, produce quality written work, and engage clients to formulate clear briefs and action plans.

What is the importance of organization and administration skills in this role?

Organization and administration skills are essential for managing time efficiently, completing timesheets accurately, taking responsibility for client admin reports, and ensuring that all tasks are completed on time.

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.