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Account Manager

  • Job
    Full-time
    Junior & Mid Level
  • Sales & Business Development
  • Baltimore

AI generated summary

  • You must have 2+ years of affiliate marketing account management experience, strong communication skills, time management abilities, and a commitment to client satisfaction and program growth to excel in this role.
  • You will be the primary contact for clients, providing support, developing strategies, recruiting affiliates, producing reports, and resolving issues. Attend meetings and events to build relationships and stay informed on industry trends.

Requirements

  • Minimum 2+ years’ account management experience with a strong understanding of the affiliate marketing industry, including commission models, tracking solutions and various affiliate types.
  • Bachelor’s Degree or related work experience.
  • Excellent written and verbal communication skills.
  • Strong time management skills with the ability to be flexible and manage multiple projects simultaneously in a fast-paced environment.
  • Committed to growing programs and providing excellent client service to deliver high levels of client satisfaction to ensure retention.
  • Fast learner with strong team orientation and a positive, can-do attitude.
  • Proficiency with MS Office suite, specifically Excel, PowerBI, Tableau and willingness to learn new technology systems.

Responsibilities

  • Assume ownership and serve as the primary point of contact for all assigned clients, providing training, guidance, and ongoing support in line with each client’s agreed service level.
  • Develop a deep understanding of all assigned accounts to produce, present and deliver program strategies to meet client’s objectives and goals.
  • Familiarize yourself with industry trends and Awin products to inform program management, while keeping your client informed of relevant information.
  • Proactively recruit new affiliates across the portfolio and project manage affiliate migrations in collaboration with clients and publisher team and build a working relationship with top 50 affiliates on network.
  • Work independently to produce all necessary account management documentation and deliver reports on assigned programs.
  • Regularly leverage & utilize advanced platforms, (i.e. Tableau, SimilarWeb, etc) to produce insightful reports and analyses for assigned clients and in support of wider network activities.
  • Take a proactive approach in solving issues with assigned clients, escalating issues and sharing updates to the appropriate team level when necessary.
  • Communicate effectively and professionally with clients, publishers, vendors and internal teams via email, phone and face-to-face.
  • Attend appropriate client and networking events to enhance client and publisher relationship development.

FAQs

What does the Account Manager role entail?

The Account Manager role involves taking on full management of affiliate programs within the business, providing a wide scope of services to clients. This includes acting as the main point of contact for assigned accounts, implementing affiliate strategies to continually grow and optimize the portfolio.

What qualifications are required for the Account Manager position?

The ideal candidate for the Account Manager position should have a minimum of 2+ years' account management experience in the affiliate marketing industry, along with a strong understanding of commission models, tracking solutions, and various affiliate types. A Bachelor's Degree or related work experience is also preferred.

What are the key tasks of an Account Manager?

Some of the key tasks of an Account Manager include assuming ownership of assigned clients, developing program strategies to meet client objectives, proactively recruiting new affiliates, producing account management documentation and reports, and effectively communicating with clients, publishers, and internal teams.

What benefits are offered to Account Managers at this company?

Account Managers at this company are offered a variety of benefits, including a flexible four-day Flexi-Week, competitive personal time off, access to various health and well-being initiatives, comprehensive health coverage, a 401(k) retirement plan with company match, extensive training opportunities through Awin Academy, and a peer-to-peer appreciation program.

Our global affiliate network connects customers with brands in over 180 countries.

Marketing & Advertising
Industry
501-1000
Employees
2000
Founded Year

Mission & Purpose

With twenty years of experience, our network offers a global community of people, technology and business intelligence insights. No matter what type of partner, level of service, or tools your business needs, Awin provides solutions to drive sustainable growth. Part of the Axel Springer and United Internet Groups, with ShareASale and Commission Factory, Awin’s global affiliate network is powered by 15 offices worldwide, over 1,000 employees, 211,000 contributing publishers and 15,200 advertisers. Connecting businesses with customers around the world across the retail, telecommunications, travel and finance verticals, Awin generated €11.1 billion in revenue for its advertisers and €818 million for its publishers in the last financial year. At Awin, we welcome, support and celebrate differences in thinking. Diversity brings great minds to the business, and feeling included keeps people here. We support our people in bringing their background, identity and experiences to work and are committed to staff wellbeing. If you are applying for a job at Awin, and need reasonable accommodation at any point in the application or interview process, please let us know.

Benefits

  • Medical, dental and optical insurance

  • Up to 28 days annual holiday

  • Subsidised Corporate gym membership

  • Cycle to work scheme

  • Flexi-week