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Account Manager - Boots Cambridge

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CHANEL

12d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Cambridge
  • Quick Apply

AI generated summary

  • You need leadership skills, strategic thinking, relationship focus, ability to empower others, strong communication, curiosity, self-awareness, energy, and integrity.
  • You will lead your team, develop client relationships, manage operations, ensure a consistent client experience, and uphold brand standards while fostering a positive and ethical work environment.

Requirements

  • Leadership and Management skills
  • Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage
  • Relationship-focused: Collaborative, partnering and influencing skills
  • Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation
  • Performance minded and decisive, strive for continuous improvement
  • Soft skills
  • Posture and communication skills: Verbal and written communication, story telling
  • Curious, personal agility, continuous learner
  • Self-awareness, self-confidence, and self-control/stress management
  • Enthusiasm, energy and motivation
  • Trustworthy with integrity/ethics

Responsibilities

  • Leading the team: the Account Manager guides their team towards achieving results and developing individual talents
  • They will create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration
  • Proactively identify, address and manage any employee relations issues with the support of their Retail Development Manager in accordance with the local CHANEL policies and procedures and share feedback on performance
  • Help facilitate frequent team and individual communication in order to ensure collective knowledge to all members of the team
  • Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable
  • Business developer: the Account Manager embodies an entrepreneurial spirit
  • Responsible for building CHANEL’s portfolio of clients through data capture in line with the brand expectation
  • Develop business initiatives in line with the brand vision and strategy
  • Takes responsibility for staff rotas including day-to-day operational zoning to ensure floor coverage and optimal client experience
  • Communicate retail and collateral stock needs to all necessary parties
  • Has a solid understanding of the business environment
  • Provide feedback and reporting to line manager in order to influence strategies and recommendations
  • Experience creator: the Account Manager creates conditions for a consistent and memorable experience
  • Lead by example on the selling floor by creating tailor-made, personalised client experiences and build long-lasting relationships
  • Consider the omni-channel journey as a whole and help the team embrace digital shopping trends
  • Facilitate the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
  • Ensure team has tools/training to provide a CHANEL client experience
  • Ensure visual merchandising guidelines are adhered to throughout the counter and guarantee that the business remains clean, tidy and welcoming at all times
  • CHANEL Ambassador: the Account Manager embodies the values of the brand
  • CHANEL Insider: has a solid knowledge of the brand, its heritage and know-how, and shares it with clients as well as the team
  • Implement all training received, is curious to learn more in order to nourish a global and beauty culture, be pro-active in self-learning
  • Implement and ensure respect of the uniform and grooming guidelines at all times

FAQs

What is the job title for this position?

The job title is Account Manager.

Where is the location of this job?

The location is Boots Cambridge.

What is the contract type for this position?

This is a permanent contract.

What are the working hours for the Account Manager role?

The working hours are 37.5 hours per week, any 5 out of 7 days.

What is the primary mission of CHANEL Beauty?

The mission is to underline what is unique in every person and give clients the confidence to express themselves through exceptional fragrance, makeup, and skincare creations.

What are the key responsibilities of the Account Manager?

Key responsibilities include leading the team, developing business initiatives, creating memorable experiences for clients, and embodying the values of the CHANEL brand.

What skills are necessary for the Account Manager role?

Necessary skills include leadership and management skills, relationship-focused abilities, and soft skills such as effective communication and personal agility.

What kind of team environment does the Account Manager foster?

The Account Manager creates an environment rich with ethics, integrity, and diversity, leading to positive team collaboration.

Are there opportunities for personal development for employees?

Yes, CHANEL supports personal growth and encourages continuous learning and self-development.

What benefits does CHANEL offer to employees?

Employee benefits include private medical insurance, pension, life assurance, discounts across multiple retailers, arts and culture ticket discounts, and a service awards program among others.

Does CHANEL have a focus on inclusivity?

Yes, CHANEL is committed to creating an inclusive culture that nurtures personal growth and values the uniqueness of each individual.

Can you describe the nature of the team that the Account Manager will lead?

The team is energetic and passionate, dedicated to creating experiences for clients and achieving results while developing individual talents.

How does the Account Manager support client experiences?

The Account Manager creates tailor-made, personalized client experiences and ensures the team has the tools and training to provide a CHANEL client experience.

Is there flexibility in scheduling for the Account Manager?

Yes, the role includes managing staff rotas to ensure optimal client experience and floor coverage.

Will the Account Manager be responsible for training team members?

Yes, the Account Manager will coach and mentor the team, as well as implement all training received.

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CHANEL

Retail & Consumer Goods
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.