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Account Manager (Higher Education-Remote)

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Lightcast

12d ago

  • Job
    Full-time
    Junior & Mid Level
  • Sales & Business Development
  • Quick Apply

AI generated summary

  • You must have outstanding communication skills, sales expertise, Excel/Powerpoint proficiency, strong analytical skills, 2+ years of experience, and relevant education.
  • You will be building strong customer relationships, securing renewals and upsells, managing account health, and proactively engaging clients to solve their challenges and drive successful outcomes. Stay highly organized and adaptable in a fast-paced, results-driven environment.

Requirements

  • Skills/Abilities:
  • Outstanding communication skills - written and verbal - as well as able to create compelling presentations
  • Sales/selling methodology and techniques
  • Proficient with Excel and Powerpoint for presenting information in a compelling way
  • Strong analytical skills
  • Education and Experience:
  • 2+ Years of experience
  • Education is applicable

Responsibilities

  • Customer Relationship Management: Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence.
  • Account Renewals / Selling: Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company. Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewals
  • Customer Success: Established client specific goals, coordinate the successful onboarding and measure account health according to established targets.
  • Super passionate about engaging all kinds of prospects or existing clients regularly to find out what they are challenged by and how we can help them.
  • Solid organizational skills to initiate, establish and relentless pursue tasks
  • Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a competitive, results-driven culture
  • Continuous learner who wants to develop and work with others to be the best at creating and sustaining win-win client / company outcomes
  • Ability to positively adapt to change in a highly dynamic work environment

FAQs

What are the primary responsibilities of an Account Manager in the Higher Education sector?

The primary responsibilities of an Account Manager in the Higher Education sector include building loyal customer relationships, securing customer renewals and upsells, establishing client-specific goals, and engaging with prospects to find solutions to their challenges.

What skills and abilities are essential for an Account Manager in this role?

Essential skills and abilities for an Account Manager in this role include outstanding communication skills, proficiency in sales methodology and techniques, proficiency with Excel and Powerpoint, strong analytical skills, and the ability to adapt to a dynamic work environment.

What is the educational and experience requirement for this position?

The educational and experience requirement for this position is 2+ years of experience in a similar role, with applicable education.

Can you provide more information about Lightcast as a company?

Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) and offices in the United Kingdom, Europe, and India. The company works with partners across six continents to drive economic prosperity and mobility by providing insights for people, institutions, companies, and communities. Lightcast is committed to diversity, equity, and inclusion in the workplace.

We unlock new possibilities in the labor market.

Technology
Industry
501-1000
Employees
2000
Founded Year

Mission & Purpose

Our name changed to Lightcast in 2022, but our dedication to providing the world’s best data-driven talent strategies remains the same. We’re going to continue bringing clarity to the labor market, guiding our customers through a complex and changing world and giving them the competitive advantage they demand. Our mission is to unlock new possibilities in the labor market.

Culture & Values

  • Live the mission

    We genuinely care about the work we do and never lose sight of the human behind the data.

  • Innovate, inside and out

    We take personal responsibility for finding new and better ways to do all things—large and small, internally and externally.

  • Give customers the unexpected

    We aim to exceed customer expectations and seek opportunities to excite and delight with every interaction.

  • Hide nothing, own everything

    We strive to be transparent in our actions, own our mistakes, and remain humble in our approach.

  • Teamwork makes the data work

    We work together, respect our differences, play to our strengths, and celebrate our successes. #crushedit

Benefits

  • Work/life Balance

    We believe work-life balance is key to our success. We offer flexible work schedules based on your team and your needs. Everyone starts with two weeks of PTO, in addition to our nine paid holidays and one week of sick time.

  • Health & Wellness

    Your health matters to us. Medical, dental, and vision coverage? You got it—for you and your dependents. We also provide a 401K plan with a company match, life insurance, short and long-term disability, HSA, FSA, legal advice, and so much more. We want you to be the best you you can be.

  • Parental Leave

    We are a family-friendly workplace. We offer 6 weeks of maternity leave coverage, and 2 weeks of parental leave coverage, so families can take the time to enjoy their new additions!

  • End the Year with a Bang

    At Lightcast, we close our offices the last week of every year, so you can recharge for the new year and enjoy time with friends and loved ones.

  • Mission Minded

    Our company mission is to unlock new possibilities in the labor market, and we care deeply about improving lives around us. To show our dedication to this goal, we have an annual “day of service” to encourage employees to work with local organizations doing good in our communities.

  • Employee Ownership

    Lightcaster's think and act like company owners. We recognize and reward that commitment by granting every employee with ownership shares to benefit from the growth and success of the company. We depend on our team, and we celebrate our wins together.

  • Added Perks

    Whether you’re in the rolling hills of northern Idaho in U.S., in picturesque Basingstoke, England or in your own home office, we want you to feel at home while at work. Our perks vary by location and include an on-site gym, free snacks and drinks (including an espresso bar), weekly company-sponsored happy hours, parking, gas, or public transit benefits, and more!