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Account Manager II

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TD Bank

Aug 13, 2024

  • Job
    Full-time
    Senior Level
  • Edmonton
  • Quick Apply

AI generated summary

  • You need an undergraduate/graduate degree, 5+ years of relevant experience, or completion of an Associate Program.
  • You will manage client accounts, deliver exceptional service, identify business opportunities, assess risks, prepare credit applications, and maintain relationships to drive growth and profitability.

Requirements

  • Undergraduate/Graduate degree and/or
  • 5+ years of relevant experience and/or Associate Program

Responsibilities

  • - Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience
  • - Responsible to lead all aspects of account management, credit and operational risk for an assigned portfolio
  • - Actively use sales platforms to build an understanding of our customers/target needs, industries and markets
  • - Constantly build knowledge of the market, customers and broader economic factors
  • - Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities
  • - Develop and maintain centre of influence strategies and relationships
  • - Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs
  • - Enhance TDBG brand by participating in networking events
  • - Develop / implement sales strategies to proactively attract, acquire and retain customers / business development opportunities and referrals, to increase profitability and enable business growth, in line with risk profile of the customer
  • - Build new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM)
  • - Promote and offer full suite of products, sales, services and banking capabilities
  • - Meet or exceed business targets
  • - Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile
  • - Prepare credit applications with a high quality of risk assessment, credit structure, due diligence, and credit presentation
  • - Oversee the management of accounts to ensure they are appropriately monitored and remain within guidelines and assigned limits
  • - Renew credits in a timely manner, meeting targets for expired credits
  • - Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank
  • - Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals
  • - Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
  • - Ensure compliance with regulatory and operational risk requirements
  • - Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
  • - Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues
  • - Provide industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
  • - Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
  • - Participate in personal performance management and development activities, including cross training within own team
  • - Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
  • - Provide mentorship by sharing knowledge and experiences and leveraging best practices
  • - Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships
  • - Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • - Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
  • - Experienced working Professional accountable for origination of new business and relationship management of existing customers for the Commercial Business segment
  • - Manages a portfolio in line with the business sales model characterized by moderate cash management, deposit and credit complexity requirements
  • - Interpret and analyze customer financial statements with credit acumen
  • - Identifies referral opportunities across business lines and segments
  • - Possesses solid knowledge of products, sales, services, credit management practices and processes, methods and operating standards to drive business performance
  • - Solves problems of moderate complexity and recommends new product and service solutions
  • - Work performed under moderate guidance and supervision from management
  • - Builds stakeholder alignment in providing solutions; conveys deep product or segment context in providing advice to customers and stakeholders

FAQs

What is the work location for the Account Manager II position?

The work location is in Canada.

What are the expected working hours for this role?

The expected working hours are 37.5 hours per week.

What line of business is this position associated with?

This position is associated with the Personal & Commercial Banking line of business.

How does TD approach compensation for this role?

TD encourages candidates to have an open dialogue with a member of their HR Team to discuss compensation-related questions, including pay details for this role.

What customer service expectations are there for the Account Manager II?

The Account Manager II is expected to continually deliver exceptional customer service at every interaction and execute plans to continuously improve the customer experience.

Is experience required for this position?

Yes, candidates should have 5+ years of relevant experience and/or an Associate Program, as well as an undergraduate or graduate degree.

What are the main responsibilities of the Account Manager II?

Responsibilities include leading account management, managing credit and operational risk, developing customer relationships, and implementing sales strategies to attract and retain customers.

Will I have the opportunity for professional development in this role?

Yes, TD offers regular leadership and development conversations, mentorship programs, and training opportunities to help you realize your potential.

What types of products and services will I be expected to promote?

You will be expected to promote and offer a full suite of products, sales, services, and banking capabilities.

What is the organization's commitment towards employee development?

TD is committed to providing support for colleagues’ growth through regular development conversations, access to training programs, and opportunities for mentorship.

Are there compliance requirements associated with this role?

Yes, the Account Manager II must ensure compliance with regulatory and operational risk requirements and adhere to the Bank and industry Code of Conduct.

How does TD support work-life balance for its employees?

TD offers a Total Rewards package that includes health and well-being benefits, paid time off, and career development opportunities to support employees' financial, physical, and mental well-being goals.

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TD Bank

Finance
Industry
10,001+
Employees

Mission & Purpose

Headquartered in Toronto, Canada, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines: - Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA - U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab - Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance - Wholesale Banking including TD Securities and TD Cowen