FAQs
What is the work location for the Account Manager II position?
The work location for the Account Manager II position is in Canada.
What are the working hours for this role?
The working hours for this role are 37.5 hours per week.
What line of business is this position part of?
This position is part of the Personal & Commercial Banking line of business.
How does the company approach compensation for this role?
The company is committed to providing fair and equitable compensation and encourages candidates to have an open dialogue with a member of the HR Team regarding pay details for this role.
What is the primary responsibility of the Account Manager II?
The primary responsibility of the Account Manager II is to lead all aspects of account management, including credit and operational risk for an assigned portfolio, while delivering exceptional customer service at every interaction.
How does the Account Manager II contribute to customer experience?
The Account Manager II continually delivers exceptional customer service at every interaction and executes plans to continuously improve the customer experience.
What strategies will the Account Manager II need to develop to attract and retain customers?
The Account Manager II will need to develop and implement sales strategies that proactively attract, acquire, and retain customers, as well as business development opportunities and referrals to increase profitability and business growth.
What qualifications or experience are required for this position?
The preferred qualifications include an undergraduate/graduate degree and/or 5+ years of relevant experience, along with participation in an Associate Program.
How does the Account Manager II manage risk associated with customer accounts?
The Account Manager II is responsible for identifying and managing risks associated with customer accounts, ensuring compliance with regulatory and operational risk requirements, and escalating non-standard, high-risk transactions when necessary.
What role does teamwork play in the responsibilities of the Account Manager II?
The Account Manager II is expected to participate fully as a member of the team, support a positive work environment, provide mentorship, and keep others informed about the status of projects and day-to-day activities.
Who does the Account Manager II generally report to?
The Account Manager II generally reports to the Senior Manager Commercial Services.
What level of supervision does the Account Manager II work under?
The Account Manager II typically works under moderate guidance and supervision from management.
What kind of financial knowledge is necessary for this role?
The Account Manager II needs to possess the ability to interpret and analyze customer financial statements with credit acumen and have solid knowledge of credit management practices and processes.
What is the significance of networking events for the Account Manager II?
Participating in networking events enhances the TDBG brand and allows the Account Manager II to build relationships that could lead to customer/prospect referral opportunities.