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Account Manager II

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TD Bank

Jul 25

Applications are closed

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
  • Vancouver

Requirements

  • Undergraduate/Graduate degree and/or
  • 5+ years of relevant experience and/or Associate Program

Responsibilities

  • CUSTOMER:
  • Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience
  • Responsible to lead all aspects of account management, credit and operational risk for an assigned portfolio
  • Actively use sales platforms to build an understanding of our customers/target needs, industries and markets
  • Constantly build knowledge of the market, customers and broader economic factors
  • Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities
  • Develop and maintain centre of influence strategies and relationships
  • Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs
  • Enhance TDBG brand by participating in networking events
  • SHAREHOLDER:
  • Develop / implement sales strategies to proactively attract, acquire and retain customers / business development opportunities and referrals, to increase profitability and enable business growth, in line with risk profile of the customer
  • Build new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM)
  • Promote and offer full suite of products, sales, services and banking capabilities
  • Meet or exceed business targets
  • Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile.
  • Prepare credit applications with a high quality of risk assessment, credit structure, due diligence, and credit presentation.
  • Oversee the management of accounts to ensure they are appropriately monitored and remain within guidelines and assigned limits.
  • Renew credits in a timely manner, meeting targets for expired credits.
  • Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank
  • Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals
  • Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
  • Ensure compliance with regulatory and operational risk requirements
  • Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
  • EMPLOYEE / TEAM:
  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues
  • Provide industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
  • Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
  • Provide mentorship by sharing knowledge and experiences and leveraging best practices
  • Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
  • BREADTH & DEPTH:
  • Experienced working Professional accountable for origination of new business and relationship management of existing customers for the Commercial Business segment
  • Manages a portfolio in line with the business sales model characterized by moderate cash management, deposit and credit complexity requirements
  • Interpret and analyze customer financial statements with credit acumen
  • Identifies referral opportunities across business lines and segments
  • Possesses solid knowledge of products, sales, services, credit management practices and processes, methods and operating standards to drive business performance
  • Solves problems of moderate complexity and recommends new product and service solutions
  • Work performed under moderate guidance and supervision from management
  • Builds stakeholder alignment in providing solutions; conveys deep product or segment context in providing advice to customers and stakeholders
  • Generally, reports to the Senior Manager Commercial Services

FAQs

What is the work location for the Account Manager II position?

The work location for the Account Manager II position is in Canada.

What are the working hours for this role?

The working hours for this role are 37.5 hours per week.

What line of business is this position part of?

This position is part of the Personal & Commercial Banking line of business.

How does the company approach compensation for this role?

The company is committed to providing fair and equitable compensation and encourages candidates to have an open dialogue with a member of the HR Team regarding pay details for this role.

What is the primary responsibility of the Account Manager II?

The primary responsibility of the Account Manager II is to lead all aspects of account management, including credit and operational risk for an assigned portfolio, while delivering exceptional customer service at every interaction.

How does the Account Manager II contribute to customer experience?

The Account Manager II continually delivers exceptional customer service at every interaction and executes plans to continuously improve the customer experience.

What strategies will the Account Manager II need to develop to attract and retain customers?

The Account Manager II will need to develop and implement sales strategies that proactively attract, acquire, and retain customers, as well as business development opportunities and referrals to increase profitability and business growth.

What qualifications or experience are required for this position?

The preferred qualifications include an undergraduate/graduate degree and/or 5+ years of relevant experience, along with participation in an Associate Program.

How does the Account Manager II manage risk associated with customer accounts?

The Account Manager II is responsible for identifying and managing risks associated with customer accounts, ensuring compliance with regulatory and operational risk requirements, and escalating non-standard, high-risk transactions when necessary.

What role does teamwork play in the responsibilities of the Account Manager II?

The Account Manager II is expected to participate fully as a member of the team, support a positive work environment, provide mentorship, and keep others informed about the status of projects and day-to-day activities.

Who does the Account Manager II generally report to?

The Account Manager II generally reports to the Senior Manager Commercial Services.

What level of supervision does the Account Manager II work under?

The Account Manager II typically works under moderate guidance and supervision from management.

What kind of financial knowledge is necessary for this role?

The Account Manager II needs to possess the ability to interpret and analyze customer financial statements with credit acumen and have solid knowledge of credit management practices and processes.

What is the significance of networking events for the Account Manager II?

Participating in networking events enhances the TDBG brand and allows the Account Manager II to build relationships that could lead to customer/prospect referral opportunities.

Finance
Industry
10,001+
Employees

Mission & Purpose

Headquartered in Toronto, Canada, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines: - Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA - U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab - Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance - Wholesale Banking including TD Securities and TD Cowen

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