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Account Manager, Partner Success Vacation Rentals, Italy

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Expedia Group

4d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Dublin

AI generated summary

  • You need 2+ years' experience with a Bachelor's or 0-2 years with a Master's, English and Italian proficiency, and skills in sales, account management, upselling, and effective communication.
  • You will manage accounts, optimize performance, build customer relationships, analyze business issues, recommend solutions, and support contract negotiations for successful partnerships.

Requirements

  • 2+ years for Bachelor's, 0-2 years for Master's Degree in a related field or equivalent professional experience.
  • Proficiency in English + Italian
  • Effective communicator
  • Proficient in sales techniques
  • Portfolio management, relationship account management, upselling, and cross-selling

Responsibilities

  • Grows a segment of the portfolio of accounts by managing them directly or contributing to deepening those partnerships.
  • Analyzes business and operational performance to find opportunities for optimization.
  • Handles service delivery for active accounts, communicating technical and operational impacts as needed.
  • Ensures execution of account strategies and shares best practices across teams and regions.
  • Builds relationships with customers account team, including key buyers/decision makers
  • Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer account
  • Understands and reports a customer’s business issues through appropriate organization channels
  • Recommends products, services, and insights that meet customer's needs
  • Builds relationships with customer's account team, including key buyers/decision makers
  • Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer's account
  • Understands and reports customer’s business issues through appropriate organization channels
  • Acquires a good understanding of how the department operates and fits into the larger organization
  • Demonstrates awareness of the policies, practices, trends, and information (including competitor) that impact the organization and its customers
  • Demonstrates good understanding of the financial impact of decisions/solutions on the organization and its customers
  • Documents components of a business case for change at the direction of more senior colleagues as needed
  • Acquires and maintains a working knowledge of financial data and the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers
  • Learns the contract negotiation process and how to complete contractual arrangements
  • Exchanges nuanced information to build consensus
  • Able to handle key objections with ease and proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties
  • Conducts straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement
  • Identifies and actively engages stakeholders in decision making and strategies to benefit account and organization. Closes deals effectively
  • Understands standard offerings and major areas of expertise
  • Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility
  • Develops an understanding of competitors’ standard products and services
  • Demonstrates insightful application of products, technologies, and offerings to account
  • Demonstrates the importance of maintaining ongoing business relationships with colleagues and external customers
  • Strategically builds relationships to support total portfolio and organization needs
  • Develops understanding of customer's industry and competitive market
  • Attends meetings with customers to understand needs and expectations
  • Learns the metrics to assess the performance of products, services, and solutions against customer needs/expectations
  • Develops key value proposition statements, case studies, etc., to demonstrate the value of the company’s products, services, and solutions

FAQs

What is the role of the Account Manager, Partner Success Vacation Rentals in Italy?

The Account Manager is responsible for managing a segment of accounts, analyzing business performance for optimization opportunities, and ensuring effective service delivery for active accounts while building relationships with customers.

What qualifications are required for this position?

The role requires a minimum of 2 years of experience for Bachelor's degree holders or 0-2 years for Master's degree holders in a related field or equivalent professional experience.

Is proficiency in multiple languages required for this job?

Yes, proficiency in English and Italian is required.

What kind of benefits does Expedia Group offer?

Expedia Group provides a full benefits package, including travel perks, generous time-off, parental leave, a global hybrid work setup, and career development resources.

Will the Account Manager need to travel frequently?

The job description does not specify travel requirements, but it does mention building relationships with customers, which may involve meetings.

What skills are emphasized for this position?

Effective communication, proficiency in sales techniques, portfolio management, relationship account management, upselling, and cross-selling are emphasized.

How does Expedia Group ensure a supportive work environment?

Expedia Group is committed to creating an inclusive work environment, celebrating differences, and fostering a culture where everyone belongs.

What is the process for accommodation requests during the application or recruiting process?

Candidates needing assistance due to a disability or other health conditions can reach out to the Recruiting Accommodations Team for support.

Can you provide any information about the company culture at Expedia Group?

Expedia Group has been recognized for its award-winning culture and was named a Best Place to Work on Glassdoor in 2024.

How does the Account Manager interact with customers?

The Account Manager builds relationships, understands customer business issues, conducts meetings to identify needs, and recommends products and services that meet those needs.

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Expedia Group

Powering global travel for everyone, everywhere.

Travel & Leisure
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

Expedia Group is a leading travel technology company that operates a global platform connecting travellers with a wide range of travel options. Their ultimate mission is to make the world more accessible by empowering people to explore and experience different destinations. Expedia Group's purpose is to provide seamless travel experiences and inspire travellers to discover new places. They offer a comprehensive suite of services, including online travel booking platforms, travel management solutions, and innovative tools that enhance the travel planning and booking process. With a commitment to customer satisfaction and innovation, Expedia Group continues to revolutionise the travel industry and shape the way people travel and explore the world.

Culture & Values

  • Choose Fearlessly

    Own your decisions. Make mistakes. Move on. Start again.

  • Force Simplicity

    Drive clarity and create momentum. Focus on impactful work.

  • Include Consciously

    Bring people in. Drive success for everyone. Seek out diverse ideas and experiences to improve outcomes for our travelers and our company.

  • Trust Each Other

    Challenge each other, and trust each other to deliver.

  • Go Get What's Next

    Dream of a better future, and make it a reality – for ourselves, our company, and travelers everywhere.

Benefits

  • Medical, dental, and vision

  • Parental & family caregiving leave

  • Workplace accommodations

  • Flexible spending accounts — health care FSA and/or dependent care FSA

  • International airlines travel agent network (IATAN) membership

  • Employee assistance program

  • Nudge membership providing customized financial education

  • Adoption and surrogacy assistance

  • Pet support benefits

  • Talkspace, a 24/7 online therapy service

  • Competitive paid time off programs for vacation, holidays and illness

  • Wellness & travel reimbursement