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Account Manager (Renewals)

  • Job
    Full-time
    Mid & Senior Level
  • Government & Politics
    Sales & Business Development
  • Johannesburg
  • Quick Apply

AI generated summary

  • You need a relevant degree, 3-5 years in account management, proven sales success, strong communication, negotiation skills, and the ability to explain complex solutions effectively.
  • You will build relationships with government clients, address inquiries, drive account growth, negotiate contracts, gather feedback, and collaborate with internal teams to enhance service delivery.

Requirements

  • Bachelor’s degree in business, Marketing, or a related field.
  • Minimum of 3-5 years of experience in account management, preferably within the legal, information solutions, or government sector.
  • Proven track record of achieving sales targets and building strong client relationships.
  • Excellent communication and interpersonal skills.
  • Strong negotiation and problem-solving abilities.
  • Ability to understand and articulate complex solutions to clients.
  • Highly motivated, results-oriented, and capable of working independently and as part of a team.

Responsibilities

  • Build and maintain strong, long-lasting relationships with key stakeholders in government accounts.
  • Serve as the primary point of contact for all client-related activities, including inquiries, support, and service issues.
  • Identify opportunities for account growth by understanding client needs and aligning them with LexisNexis solutions.
  • Develop and implement strategies for retaining existing clients and minimizing churn.
  • Meet and exceed assigned growth targets and contribute to the overall revenue objectives of the Government Growth & Retention team.
  • Negotiate contracts and close agreements to maximize profits while ensuring client satisfaction.
  • Stay informed about industry trends, market conditions, and competitive landscape to provide clients with relevant insights and solutions.
  • Gather feedback from clients to inform product development and enhancements.
  • Work closely with internal teams, including product development, marketing, and customer support, to deliver outstanding service and solutions to clients.
  • Share best practices and insights with team members to drive overall team performance.

FAQs

What is the primary focus of the Account Manager role?

The primary focus of the Account Manager role is to manage and expand relationships with government clients, ensuring client satisfaction, driving growth in existing accounts, and retaining customer loyalty.

What are the main responsibilities of the Account Manager?

The main responsibilities include building relationships with key stakeholders, serving as the primary contact for clients, identifying growth opportunities, implementing retention strategies, negotiating contracts, and collaborating with internal teams to deliver solutions.

What qualifications are required for this position?

A Bachelor's degree in business, marketing, or a related field is required, along with 3-5 years of experience in account management, preferably in the legal or government sector.

Is there an emphasis on achieving sales targets in this role?

Yes, the role involves meeting and exceeding assigned growth targets and contributing to the overall revenue objectives of the Government Growth & Retention team.

Are there opportunities for professional development and teamwork?

Yes, the role encourages sharing best practices and insights with team members to drive overall team performance.

How does LexisNexis support work-life balance?

LexisNexis promotes a healthy work/life balance with various flexible and remote working options available to employees.

What benefits does LexisNexis offer?

Benefits include comprehensive health plans, disability insurance, retirement plans, modern family benefits, and more.

Is LexisNexis an equal opportunity employer?

Yes, LexisNexis is committed to equal opportunity employment regardless of various characteristics such as race, gender, sexual orientation, and more.

How does LexisNexis approach diversity and inclusion?

LexisNexis is dedicated to building a diverse and inclusive workplace, valuing contributions from individuals with various backgrounds and experiences.

What should I do if I need accommodation during the hiring process?

If you need accommodation, please complete the Applicant Request Support Form or contact 1-855-833-5120 for assistance.

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