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Account Manager - Residential

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Lowe's Companies, Inc.

22d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Corpus Christi
    Remote

AI generated summary

  • You need a high school diploma or GED, 2 years of MRO or B2B sales experience, a Bachelor's degree, and 2 years of outside sales experience in MRO or B2B.
  • You will develop customer relationships, generate new business, lead meetings, analyze data, and ensure top-notch service while achieving sales goals and managing a customer portfolio.

Requirements

  • High School or GED
  • 2 years' experience in MRO sales or B2B sales
  • Bachelor's Degree
  • 2 years’ Outside Sales Experience within MRO or B2B sales

Responsibilities

  • The Account Manager is responsible for developing, managing and growing a portfolio of customers within a designated territory. Account Managers are responsible for achieving sales goals while anticipating trends in customer growth and delivering best-in-class customer service. This role is integral in the oversight, buildout, execution and on-going maintenance of strategic sales plans necessary to grow portfolios year over year. In addition, Account Managers collaborate with cross-functional team members to deliver profitable results and customer satisfaction.
  • Build and develop relationships with local owners, managers, operators and service providers within the industry.
  • Generate new business with various end users including on site staff as well as key decision makers at management Companies, ownership groups and service providers within the industry.
  • Plan, schedule, and lead daily meetings with customers in assigned portfolio.
  • Maintain accurate and up to date customer activities and opportunities utilizing customer relationship tools provided by the company.
  • Utilize the full company value propositions including selling tools, programs and fulfillment capabilities to bring the most effective solutions to their existing and prospective customers.
  • Participate in all company directed training sessions, sales/business meetings as well as company sponsored trade shows, conferences and conventions.
  • Utilize company tools to analyze data, recognize trends and build overall sales strategy to deliver company desired results.
  • Recognizes and understand competitive landscape within assigned market(s) and shares information with leadership and all applicable channels within the organization.
  • Intentional focus on company’s core behaviors to deliver best in class customer service with the utmost integrity.
  • Applies a consultative selling strategy to understand the needs of the customer and applies a proactive selling approach when scheduling on-going follow-ups with assigned customers.

FAQs

What is the primary responsibility of the Account Manager - Residential?

The primary responsibility of the Account Manager is to develop, manage, and grow a portfolio of customers within a designated territory while achieving sales goals and delivering best-in-class customer service.

What qualifications are required for this position?

The minimum requirement for this position is a High School diploma or GED, along with 2 years of experience in MRO sales or B2B sales.

Is a Bachelor's Degree preferred for this role?

Yes, a Bachelor's Degree is preferred, along with 2 years of outside sales experience within MRO or B2B sales.

What sales strategy should the Account Manager apply?

The Account Manager should apply a consultative selling strategy to understand customer needs and utilize a proactive selling approach for ongoing follow-ups.

How does the Account Manager generate new business?

The Account Manager generates new business by building relationships with local owners, managers, operators, and service providers, as well as engaging with key decision-makers at management companies and ownership groups.

What tools are available for the Account Manager to track customer activities?

The Account Manager is expected to maintain accurate records of customer activities and opportunities utilizing the customer relationship tools provided by the company.

What is the pay range for this position?

The pay range for this position is $46,100.00 - $77,000.00 annually, with starting pay varying based on factors such as position offered, location, education, training, and experience.

Does Lowe's offer benefits to employees?

Yes, Lowe's offers benefit programs, and details regarding eligibility can be found at their benefits website.

Is experience in MRO sales or B2B sales mandatory for this role?

Yes, a minimum of 2 years' experience in MRO sales or B2B sales is mandatory for this role.

What type of customer service focus is expected from the Account Manager?

The Account Manager is expected to have an intentional focus on the company's core behaviors to deliver best-in-class customer service with the utmost integrity.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.