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Account Representative - State Farm Agent Team Member

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State Farm Agent

1mo ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Waynesboro

AI generated summary

  • You need a bachelor’s in business or finance, leadership experience, strong organizational and communication skills, tech proficiency, and strategic thinking to drive positive change.
  • You will lead operations, enhance policies, improve processes, train staff, ensure compliance, manage risks, utilize tech solutions, and maintain a customer-focused approach while analyzing performance metrics.

Requirements

  • * Bachelor's degree in business administration, finance, or a related field.
  • * Proven experience in a leadership role.
  • * Excellent organizational and project management skills.
  • * Exceptional communication and interpersonal skills.
  • * Proficient in using technology and software relevant to industry.
  • * Strategic thinker with the ability to drive positive change.

Responsibilities

  • Provide strategic direction and leadership to the operational teams within the insurance agency.
  • Develop and implement efficient operational policies, procedures, and standards to enhance overall productivity.
  • Collaborate with senior management to define and execute the agency's operational objectives.
  • Identify opportunities for process improvement and implement initiatives to enhance efficiency and effectiveness.
  • Streamline workflows and communication channels to ensure seamless operations.
  • Continuously assess and update operational procedures to align with industry best practices.
  • Recruit, train, and supervise operational staff, fostering a culture of excellence and teamwork.
  • Conduct regular performance reviews and provide constructive feedback to enhance team performance.
  • Promote professional development opportunities for team members.
  • Ensure compliance with industry regulations, policies, and procedures.
  • Implement and monitor risk management strategies to mitigate potential operational risks.
  • Stay updated on industry trends, regulations, and best practices to proactively address compliance issues.
  • Collaborate with IT and other relevant departments to implement and optimize technology solutions.
  • Oversee the adoption of digital tools and platforms to enhance operational efficiency and customer experience.
  • Maintain a customer-centric approach, ensuring the delivery of exceptional service to clients.
  • Address customer concerns and complaints promptly, implementing corrective actions as needed.
  • Develop and analyze key performance indicators (KPIs) to measure operational efficiency and identify areas for improvement.
  • Prepare and present regular reports to senior management on operational performance.

FAQs

What is the salary range for the Account Representative position?

The salary range for this position is between $50,000.00 and $75,000.00 per year.

What benefits are offered for this role?

We offer a competitive salary plus commission/bonus, 401K, health benefits, paid time off (vacation and personal/sick days), flexible hours, growth potential, an opportunity for advancement, and a hiring bonus.

What qualifications are required for this position?

A bachelor's degree in business administration, finance, or a related field is required, along with proven experience in a leadership role, excellent organizational and project management skills, exceptional communication and interpersonal skills, and proficiency in relevant technology and software.

What are the main responsibilities of the Director of Agency Operations?

The main responsibilities include providing strategic direction, optimizing processes, managing the team, ensuring compliance and risk management, integrating technology, maintaining customer service excellence, and reporting on operational performance.

Is this position suitable for someone without prior insurance experience?

While prior experience in insurance may be beneficial, strong leadership and operational management skills are key. Candidates with relevant experience from other industries may also be considered.

What is the team’s mission at the agency?

The team’s mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

Will I be involved in technology integration?

Yes, you will collaborate with IT and other departments to implement and optimize technology solutions to enhance operational efficiency and customer experience.

How does the agency support professional development?

The agency promotes professional development opportunities for team members, which may include training, mentorship, and performance reviews with constructive feedback.

Are State Farm agents independent contractors?

Yes, State Farm agents are independent contractors who hire their own employees, and those employees are not considered employees of State Farm.

Where is the agency located?

The agency is located in Lexington, VA.

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State Farm Agent

Finance
Industry
10,001+
Employees
1922
Founded Year

Mission & Purpose

At State Farm®, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. A career as a State Farm® agent offers an incredible opportunity for motivated people to align themselves with a company that has earned the respect of its customers and community. For the past 90+ years, State Farm agents have built and maintained lasting customer relationships. With diverse backgrounds and experiences, over 19,000 State Farm agents serve our customers across the United States. Like a good neighbor, State Farm is there.®