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Account Service Representative

  • Job
    Full-time
    Mid Level
  • Customer Relations
  • Montréal

AI generated summary

  • You must have a Bachelor's degree in Business or Fashion with 3 years of Customer Service experience, knowledge of ERP systems and MS Excel, strong analytical skills, problem-solving abilities, excellent communication in French/English, and organizational proficiency.
  • You will provide account service to wholesale customers, enter data, troubleshoot issues, process orders, and communicate with sales team for Psycho Bunny.

Requirements

  • Your achievements:
  • You have a bachelor’s degree in Business Administration, Fashion Merchandising or can demonstrate equivalent experience.
  • You have a minimum of 3 years experience in Customer Service.
  • Your contribution:
  • You have knowledge of Momentis or any other ERP system.
  • You have advanced proficiency with Microsoft Office Suite, MS Excel is required.
  • You are highly analytical and detail-oriented with a strong business and financial acumen.
  • Communication skills.
  • You have strong problem-solving abilities and are resourceful.
  • You have excellent organizational skills and multi-tasking to adapt to an ever-changing environment.
  • You have effective written and verbal communication skills, in French and English.

Responsibilities

  • You will provide exceptional account service to our wholesale customers through phone and email.
  • You will enter data as required.
  • You will support the wholesale sales teams to troubleshoot any problems they might have.
  • You will be responsible for processing boutique and specialty customer orders, communicating to the sales rep once an order has been fulfilled.
  • You will send the sales team open order reports twice a week, and as needed.

FAQs

What are the main responsibilities of an Account Service Representative at Psycho Bunny?

The main responsibilities include providing excellent customer service to all customers, both internal and external, managing customer accounts, resolving any issues or complaints, and delivering positive brand experiences.

What qualifications are required to be considered for the position of Account Service Representative at Psycho Bunny?

We are looking for candidates who have experience in customer service, strong communication skills, the ability to multitask and prioritize, and a passion for delivering exceptional service. Previous experience in a similar role is preferred.

What does a typical day look like for an Account Service Representative at Psycho Bunny?

A typical day may include responding to customer inquiries via phone, email, or chat, updating customer account information, processing orders, resolving customer issues or complaints, and working closely with other departments to ensure a positive customer experience.

How does the Account Services team contribute to the overall success of Psycho Bunny?

The Account Services team plays a crucial role in maintaining positive relationships with customers, upholding the brand's reputation for excellent customer service, and ensuring customer satisfaction. By delivering exceptional service, the team helps to drive customer loyalty and retention.

Premium men’s-first lifestyle apparel brand From Montreal Color is in our blood

Fashion & Arts
Industry
501-1000
Employees
2005
Founded Year

Mission & Purpose

Can you imagine a world without color? We can’t. In a world in which trust and optimism are in steep decline, we declare our commitment to the luminous world of color—a realm where emotions are encouraged, beauty is celebrated and joy is manifested. We believe in the power of color to help change, transform and make the world a happier place. From Montreal, Psycho Bunny is a Premium men’s-first lifestyle apparel brand. We set out to design and make the world’s most luxurious, most comfortable and most stylish Polo made in Peru with the world’s best Pima Cotton. Our collection today spans all types of clothes helping to dress the world from early childhood to adulthood and for every occasion. Color is in our blood