FAQs
Do we support remote work?
Yes, we support a hybrid work model, requiring employees to be in the office 3 days per week.
What are the main responsibilities of the Account Specialist role?
The primary responsibilities include taking ownership of customer interactions, providing resolutions to payment processing, technical troubleshooting, and addressing general inquiries, all while demonstrating respect and empathy.
What qualifications are required for this position?
A minimum of one year of customer interaction or customer support experience is required, along with proficiency in basic computer functions and a High School Diploma or equivalent.
Is this role phone-based?
Yes, this role requires 100% phone-based customer interaction.
What is the training schedule for new hires?
Formal paid training will take place for the first 4-6 weeks, typically Monday - Friday from 9:00am – 5:30pm/ET.
What is the work schedule for this position?
The work schedule will vary depending on business needs and requires availability and flexibility during business hours, after hours, weekends, and holidays.
What qualities are important for success in this role?
Important qualities include personal excellence, integrity, accountability, adaptability in a fast-paced environment, and the ability to navigate multiple applications while engaging with customers.
Does J.P. Morgan support diversity and inclusion?
Yes, J.P. Morgan places a high value on diversity and inclusion and is an equal opportunity employer.
Are there any specific technology skills needed for this position?
Yes, candidates must be proficient with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, chat and email, and maneuvering in a Windows-based environment.
What type of inquiries will I be handling in this role?
You will be addressing inquiries related to payment processing, technical issues, and general questions from merchants and internal partners.