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Accounts Receivable Operations Analyst

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RingCentral

Jan 9, 2025

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Accounting & Tax
  • Manila
  • Quick Apply

AI generated summary

  • You need 2-3 years of B2B collections experience, accounting degree, NetSuite proficiency, strong customer service skills, analytical reporting abilities, and attention to detail. Night shift and hybrid work required.
  • You will handle billing, collections, and reconcile disputes while managing high-volume customer communications. Additionally, you'll generate reports using NetSuite and support team goals.

Requirements

  • To succeed in this role you must have the following:
  • Billing and Collections. Daily delinquency notices. Payment and billing reconciliations. Reconcile customer disputes as they pertain to payment of outstanding balances. High volume phone calls and emails to assigned delinquent customers
  • Reporting. Weekly and monthly reporting to direct supervisor. Able to build ad-hoc reporting utilizing NetSuite and Excel
  • Team Planning. Participate in team planning meetings. Team player able to assist where needed. Meet defined department goals and activity metrics
  • Netsuite Experience. Must have NetSuite experience
  • To succeed in this role you must have the following:
  • 2-3 years high volume B2B collections & deductions/dispute experience
  • Must be an Accounting Graduate
  • Must have a Netsuite experience
  • Desired Qualifications:
  • Knowledge of Collections, Cash Applications, and Billing procedures. B2B collections & deductions/dispute experience
  • Customer Service and Communication Skills - Provide excellent customer service to both internal and external customers. Provide excellent customer service to both internal and external customers. Ability to prioritize and handle multiple responsibilities
  • Analytical and Reporting skills - Ability to generate reports and using Excel (vlookup, pivots etc) for a key HR programs on a recurring basis, also responsible for ad hoc reporting and analysis. Good at using Microsoft Office Excel
  • Strong attention to detail goal-oriented
  • Willing to work on night shift
  • Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)

Responsibilities

  • Billing and Collections. Daily delinquency notices. Payment and billing reconciliations. Reconcile customer disputes as they pertain to payment of outstanding balances. High volume phone calls and emails to assigned delinquent customers
  • Reporting. Weekly and monthly reporting to direct supervisor. Able to build ad-hoc reporting utilizing NetSuite and Excel
  • Team Planning. Participate in team planning meetings. Team player able to assist where needed. Meet defined department goals and activity metrics
  • Netsuite Experience. Must have NetSuite experience

FAQs

What is the primary role of an Accounts Receivable Operations Analyst at Acquire BPO?

The primary role involves handling billing and collections, daily delinquency notices, payment and billing reconciliations, and reconciling customer disputes related to outstanding balances.

What experience is required for this position?

Candidates must have 2-3 years of high volume B2B collections and deductions/dispute experience and must be an Accounting graduate.

Is experience with NetSuite necessary for this role?

Yes, candidates must have prior experience using NetSuite.

What reporting responsibilities will this role include?

The analyst will be responsible for generating weekly and monthly reports for their direct supervisor and building ad-hoc reports utilizing NetSuite and Excel.

Are there any specific skills required for this position?

Yes, candidates should possess strong customer service skills, analytical and reporting skills (including proficiency in Excel), attention to detail, and the ability to prioritize and handle multiple responsibilities.

Will the selected candidate need to work night shifts?

Yes, the role requires candidates to be willing to work night shifts.

What is the work setup for this position?

This position is hybrid, requiring candidates to be in the office 10-11 days per month, specifically in Cubao or Ortigas.

What benefits are offered to employees at Acquire BPO?

Benefits include a comprehensive HMO package (medical and dental), paid time off, paid sick leave, quarterly performance bonuses, and employee assistance and wellness programs.

Is Acquire BPO an equal opportunity employer?

Yes, Acquire BPO values diversity and is an equal opportunity employer, not discriminating based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How can candidates apply for this role?

Candidates can apply by completing the application process outlined on the Acquire BPO careers website, where they will also agree to the data privacy policy.

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RingCentral

A leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center.

Technology
Industry
5001-10,000
Employees
1999
Founded Year

Mission & Purpose

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.