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Accounts Receivable Specialist

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S&P Global

16d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Accounting & Tax
  • Ghaziabad

AI generated summary

  • You should have 2+ years in B2B collections, strong English communication, problem-solving skills, attention to detail, and knowledge of MS Office. SAP, Salesforce, or HighRadius experience is a plus.
  • You will follow up on overdue payments, resolve customer disputes, ensure compliance with policies, reconcile accounts, manage inquiries, and collaborate with internal teams for effective resolution.

Requirements

  • 2+ years of experience in B2B collections environment
  • Excellent verbal and written English communication
  • Excellent problem solving skill
  • Commitment to excellent customer service
  • Strong attention to detail, goal oriented
  • Ability to prioritize and manage multiple responsibilities and meet deadlines
  • Basic knowledge of MS Office Suite including Excel a plus
  • Knowledge of SAP, Salesforce or HighRadius in AR environment is a great add-on

Responsibilities

  • The primary responsibility of a debt collector is to follow-up with clients rigorously over calls and emails for payments of overdue invoices.
  • Enforcing Policies and procedures related to payment, cancellation, and suspension/termination of customer services
  • Accountable for all customer disputes and owning these through to resolution
  • To ensure that all activities undertaken are completed in line with our internal controls and published processes
  • Undertake Sales Ledger account reconciliations as required
  • Respond promptly and completely to both customer and internal enquiries
  • Escalation of debt issues to account manager & line manager
  • Working closely with order management, customer service, cash applications and sales management teams to resolve customer queries & dispute in time
  • Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
  • Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
  • Assisting in the maintenance of customer contact information
  • Performing other related tasks as required
  • Assist in mutual support and knowledge sharing of the global Credit and Collections team

FAQs

What is the primary responsibility of the Accounts Receivable Specialist?

The primary responsibility of the Accounts Receivable Specialist is to follow up with clients rigorously over calls and emails for payments of overdue invoices.

What qualifications are required for this position?

Candidates should have 2+ years of experience in a B2B collections environment, excellent verbal and written English communication skills, strong problem-solving abilities, and a commitment to excellent customer service.

What software knowledge is beneficial for this role?

Basic knowledge of MS Office Suite, including Excel, is a plus, along with familiarity with SAP, Salesforce, or HighRadius in an accounts receivable environment.

How does the company support employee well-being?

S&P Global provides health care coverage, generous time off, continuous learning opportunities, competitive pay, and financial wellness programs, among other benefits for employee well-being.

What can I expect in terms of professional development?

Employees will have access to a wealth of resources to grow their careers and learn valuable new skills, facilitated by the company's commitment to continuous learning.

How does S&P Global prioritize diversity and inclusion?

S&P Global believes that diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation. The company strives to empower employees to bring their whole selves to work and reflect the communities they serve.

What is the team structure within the Credit and Collections department?

The S&P Global Credit and Collections team works collaboratively with order management, customer service, cash applications, and sales management to resolve customer queries and disputes.

How does the company handle customer disputes?

The Accounts Receivable Specialist is accountable for all customer disputes and is responsible for owning these disputes through to resolution, ensuring customer satisfaction while adhering to policies.

What opportunities for advancement are available at S&P Global?

S&P Global encourages continuous learning and growth, offering career advancement opportunities within the organization through training and development programs.

What is the goal of the Credit and Collections team?

The goal of the Credit and Collections team is to collect accounts receivable diligently, improve delinquency rates, reduce bad debt, and enhance overall cash flow while providing excellent customer service.

Finance
Industry
10,001+
Employees

Mission & Purpose

S&P Global (NYSE: SPGI) provides essential intelligence. We enable governments, businesses and individuals with the right data, expertise and connected technology so that they can make decisions with conviction. From helping our customers assess new investments to guiding them through sustainability and energy transition across supply chains, we unlock new opportunities, solve challenges and accelerate progress for the world. We are widely sought after by many of the world’s leading organizations to provide credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help the world’s leading organizations plan for tomorrow, today. For more information, visit www.spglobal.com. Our divisions include: – S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work. – S&P Global Ratings offers critical insights for credit, risk and sustainable finance solutions that are essential to translating complexity into clarity, so market participants can uncover opportunities. – S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets. – S&P Global Mobility turns invaluable insights captured from automotive data to help our clients understand today’s market, reach more customers, and shape the future of automotive mobility. – S&P Dow Jones Indices provides iconic and innovative index solutions, bringing transparency to global capital markets. – S&P Global Engineering Solutions solves for tomorrow’s challenges today by transforming workflows and end-user experiences with data, insights and technology.