FAQs
What is the primary responsibility of the Accounts Receivable Specialist?
The primary responsibility of the Accounts Receivable Specialist is to follow up with clients rigorously over calls and emails for payments of overdue invoices.
What qualifications are required for this position?
Candidates should have 2+ years of experience in a B2B collections environment, excellent verbal and written English communication skills, strong problem-solving abilities, and a commitment to excellent customer service.
What software knowledge is beneficial for this role?
Basic knowledge of MS Office Suite, including Excel, is a plus, along with familiarity with SAP, Salesforce, or HighRadius in an accounts receivable environment.
How does the company support employee well-being?
S&P Global provides health care coverage, generous time off, continuous learning opportunities, competitive pay, and financial wellness programs, among other benefits for employee well-being.
What can I expect in terms of professional development?
Employees will have access to a wealth of resources to grow their careers and learn valuable new skills, facilitated by the company's commitment to continuous learning.
How does S&P Global prioritize diversity and inclusion?
S&P Global believes that diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation. The company strives to empower employees to bring their whole selves to work and reflect the communities they serve.
What is the team structure within the Credit and Collections department?
The S&P Global Credit and Collections team works collaboratively with order management, customer service, cash applications, and sales management to resolve customer queries and disputes.
How does the company handle customer disputes?
The Accounts Receivable Specialist is accountable for all customer disputes and is responsible for owning these disputes through to resolution, ensuring customer satisfaction while adhering to policies.
What opportunities for advancement are available at S&P Global?
S&P Global encourages continuous learning and growth, offering career advancement opportunities within the organization through training and development programs.
What is the goal of the Credit and Collections team?
The goal of the Credit and Collections team is to collect accounts receivable diligently, improve delinquency rates, reduce bad debt, and enhance overall cash flow while providing excellent customer service.