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ADDETTO UFFICIO INCOMING (M/F)

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Venice

AI generated summary

  • You must speak at least two foreign languages (English required), have relevant experience, know Venice, possess strong organizational skills, work in teams, and be computer literate.
  • You will manage bookings, coordinate transfers and tours, handle customer inquiries, liaise with suppliers, prepare quotes for events, and oversee the tourism welcome staff schedule.

Requirements

  • Conoscenza comprovata scritta e orale di almeno due lingue straniere (inglese obbligatorio);
  • Precedente esperienza nel ruolo e/o similari;
  • Conoscenza di Venezia;
  • Spiccate doti organizzative, logistiche e di problem solving;
  • Capacità di lavorare in team e ottime doti di comunicazione;
  • Capacità di lavorare a ritmi sostenuti, rapidità di acquisizione delle informazioni;
  • Disponibilità a lavorare su turni diurni e festivi;
  • Dimestichezza con l'utilizzo del computer, del pacchetto Office di Windows ed in particolare del gestionale Aves.

Responsibilities

  • Gestione e inserimento di prenotazioni di servizi turistici Incoming
  • Coordinamento e organizzazione di transfers, tours ed escursioni
  • Gestione delle telefonate e risoluzione di problematiche del cliente
  • Contatti e gestione dei rapporti con i principali corrispondenti e fornitori esterni
  • Elaborazione ed invio di preventivi ed offerte ad hoc per eventi e grandi gruppi
  • Coordinamento del personale addetto all’accoglienza turistica e pianificazione dei turni di lavoro, ferie e permessi

FAQs

What is the job title for the position being offered?

The job title is ADDETTO/A UFFICIO INCOMING.

Where is the job located?

The job is located in Venice, in the historic center.

What are the main responsibilities of the ADDETTO/A UFFICIO INCOMING?

The main responsibilities include managing and entering bookings for incoming tourist services, coordinating transfers, tours, and excursions, handling customer calls and issues, managing relationships with correspondents and external suppliers, preparing and sending quotes for events and large groups, and coordinating the staff for tourist reception.

What qualifications are required for this position?

The ideal candidate should have proficiency in at least two foreign languages (with English being mandatory), prior experience in a similar role, knowledge of Venice, strong organizational and problem-solving skills, ability to work in a team, and good communication skills.

Are there any specific software skills needed?

Yes, candidates should be comfortable using computers, Windows Office Suite, and particularly the Aves management software.

What is the working schedule for this position?

The position requires full-time availability with shifts from Monday to Sunday, with days off rotating.

Is the position full-time or part-time?

The position is full-time.

Is the contract permanent or temporary?

The job offers a seasonal fixed-term contract, with the possibility of being converted to a permanent position.

Will the employee need to work on public holidays?

Yes, the employee should be available to work on shifts that may include public holidays.

Regular public transport between Marco Polo Airport, the Cruise Terminal, and #Venice.

Transportation
Industry
201-500
Employees
1999
Founded Year

Mission & Purpose

Alilaguna is a Venetian company specializing in water transport services across Venice and its surrounding islands. They provide a range of public and private boat services, including airport transfers and tours, facilitating easy and scenic travel in the city’s unique waterways. Their ultimate mission is to offer reliable, efficient, and environmentally friendly transportation solutions, enhancing the accessibility and enjoyment of Venice’s beautiful and historic locations. Their purpose is to ensure seamless and memorable travel experiences for both residents and visitors.