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Admin Officer - Endoscopy

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University Hospitals Plymouth NHS Trust

11d ago

  • Job
    Full-time
    Mid & Senior Level
  • Plymouth

AI generated summary

  • You must demonstrate good communication skills, a responsible attitude, and flexibility for weekend and evening work, prioritizing internal and at-risk staff with relevant experience.
  • You will manage clerical tasks, book patients, handle inquiries, support pre-assessments, ensure timely follow-ups, and adapt to daily departmental needs while maintaining service standards.

Requirements

  • - Applicants should have a responsible attitude and be able to demonstrate good communication skills
  • - Please note that you will be required to work weekends and evenings
  • - Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS at Risk staff throughout Devon who is able to display recent relevant experience as dictated by the Person Specification
  • - Responsible for providing a full clerical and administrative service to the Endoscopy Department
  • - Delivery of accurate and timely clerical service for the Endoscopy Department.
  • - To work as part of the administration team within Endoscopy providing and efficient and timely clerical service
  • - To assist in the day to day functionality of the Endoscopy office, including the booking of patients chronologically from the PTL waiting list
  • - To answer the telephone, dealing with enquiries whenever possible and at other times taking accurate messages and forwarding as appropriate. This includes discussing appointment details, preparation and medication with patients when appropriate
  • - Working as part of the clerical team delivering partial booking for all patients who require endoscopy appointments
  • - Working as part of the clerical team in order to deliver clerical pre-assessment to the patients prior to their appointments
  • - To ensure that 2ww patients are booked in a timely fashion ensuring that the department achieves the Government targets, reporting any problems to the Office Manager
  • - Keep all outpatient lists booked to full capacity in order to achieve best practice
  • - To provide cover when other clerical staff are on leave
  • - To check Endosoft reports ensuring that all patients who require a follow up appointment are appropriately booked
  • - To respond to the changing needs of the department on a daily basis by providing a flexible approach to the working day, maintaining the existing excellent standard of service and continuing promotion of good working relationships.

Responsibilities

  • Responsible for providing a full clerical and administrative service to the Endoscopy Department.
  • Delivery of accurate and timely clerical service for the Endoscopy Department. The department consists of nurses, health care assistants, and an administration team. The Endoscopy Unit is part of the Gastroenterology Directorate and the majority of Consultant Surgeons, Gastroenterologists and Hepatologists use the facilities within the unit in order to carry out endoscopy diagnostic and therapeutic examinations.
  • To work as part of the administration team within Endoscopy providing and efficient and timely clerical service
  • To assist in the day to day functionality of the Endoscopy office, including the booking of patients chronologically from the PTL waiting list
  • To answer the telephone, dealing with enquiries whenever possible and at other times taking accurate messages and forwarding as appropriate. This includes discussing appointment details, preparation and medication with patients when appropriate.
  • Working as part of the clerical team delivering partial booking for all patients who require endoscopy appointments.
  • Working as part of the clerical team in order to deliver clerical pre-assessment to the patients prior to their appointments.
  • To ensure that 2ww patients are booked in a timely fashion ensuring that the department achieves the Government targets, reporting any problems to the Office Manager.
  • Keep all outpatient lists booked to full capacity in order to achieve best practice.
  • To provide cover when other clerical staff are on leave.
  • To check Endosoft reports ensuring that all patients who require a follow-up appointment are appropriately booked.
  • To respond to the changing needs of the department on a daily basis by providing a flexible approach to the working day, maintaining the existing excellent standard of service and continuing promotion of good working relationships.

FAQs

What are the working hours for the Admin Officer position?

The Admin Officer position requires working weekends and evenings.

Who can I contact for more information about this job?

You can contact Abigail Mullarkey (Administration Team Leader) at 01752 432758 or Stacie Bennett (Support Manager) at stacie.bennett@nhs.net.

Is there a preference for internal applicants?

Yes, preference will be given to internal Trust staff as well as 'Priority' and 'At Risk' NHS staff who can demonstrate relevant recent experience.

What type of services will the Admin Officer be responsible for?

The Admin Officer will provide a full clerical and administrative service to the Endoscopy Department.

What is the main goal of the Endoscopy Department?

The main goal of the Endoscopy Department is to provide diagnostic and therapeutic examinations, ensuring that patients receive timely and accurate care.

Will I need to check my email regularly upon applying?

Yes, all communication regarding your application will be electronic, so it is important to check your email account regularly.

Can I apply for reduced or flexible working hours?

Yes, the Trust invites requests from applicants regarding less than full-time or flexible working arrangements. You should contact the recruiting manager to discuss this prior to submitting your application.

What kind of team will I be working with in the Endoscopy Department?

You will be working as part of a dynamic team that includes nurses, health care assistants, and an administration team focused on delivering excellent patient care.

How will I be expected to manage patient bookings?

You will assist in the day-to-day functionality of the Endoscopy office, including booking patients chronologically from the PTL waiting list and ensuring follow-up appointments are booked effectively.

Is there a commitment to inclusion and diversity in the hiring process?

Yes, the Trust encourages applications from diverse backgrounds as they believe diversity strengthens their teams.

University Hospitals Plymouth NHS Trust

Providing outstanding integrated care and making a difference to people's lives #1BigTeam

Science & Healthcare
Industry
5001-10,000
Employees
1998
Founded Year

Mission & Purpose

University Hospitals Plymouth NHS Trust provides a range of healthcare services across Plymouth and the surrounding areas, including acute and specialist medical care. Their ultimate mission is to deliver high-quality, patient-centered care, enhance health outcomes, and ensure safety. Their purpose is to improve the well-being of the community by offering exceptional clinical services, advancing medical research, and fostering education in healthcare.