FAQs
What is the primary role of the Administration Supervisor in the Emergency Department?
The primary role of the Administration Supervisor is to ensure the team provides a first-class service by overseeing the administration and coordination of the Trust’s and national targets while liaising closely with clinicians, healthcare professionals, managers, and patients.
What kind of administrative services will the post holder be responsible for?
The post holder will be responsible for providing a professional, comprehensive, and efficient administrative service that supports the patient journey and enhances the quality of patient care.
How should the Administration Supervisor handle patient interactions upon reception?
The Administration Supervisor should reception patients, relatives, and ambulance staff in a calm, professional, and polite manner.
What is required for accurate data management?
Accurate recording and timely input of full patient data/information into the Trust's EPR system is required.
What standards of customer care are expected in this role?
The role requires providing excellent customer care that demonstrates a caring and responsive approach to all who attend the hospital.
How should sensitive information be handled when collecting data?
Personal and confidential information must be collected and recorded with tact, empathy, and understanding.
What kind of communication skills are necessary for this position?
The Administration Supervisor must use tact, diplomacy, understanding, and compassion when communicating with patients, especially those who may be distressed or hard of hearing.
How does the Administration Supervisor interact with external services?
The Supervisor liaises with Ambulance and Police services and relevant departments within the Trust to ensure a smooth patient pathway.
What are the expectations regarding data filing and organization?
The Supervisor is responsible for filing departmental records and organizing the culling of filed notes according to Trust guidelines.
Is it important for the Administration Supervisor to engage in personal development?
Yes, contributing to personal development through attendance at mandatory training courses and appraisals is essential.
How should the Administration Supervisor handle overseas and private patient information?
The Supervisor must ensure that information regarding overseas and private patients is entered accurately onto the EPR system to ensure appropriate charges are incurred.