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Administration Supervisor

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Healthcare
  • Oxford

AI generated summary

  • You must provide excellent customer care, accurately record data, communicate compassionately, and liaise with services while ensuring confidentiality and following Trust guidelines.
  • You will greet patients and families, input data into the EPR system, provide guidance, ensure confidentiality, liaise with services, and support record management.

Requirements

  • To be responsible for the reception of patients, relatives, carers and ambulance staff in a calm, professional and polite manner
  • To accurately record and input full data/information into the Trust’s EPR system in a timely manner.
  • To provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital.
  • Act as a first point of call for patients, relatives and carers presenting to the Emergency Department and provide guidance on what they can expect.
  • Collect personal and confidential information from patients or relatives ensuring tact and empathy are employed when inputting presenting complaint and using both computerised and paper based systems as appropriate.
  • Use tact, diplomacy, understanding and compassion when communicating with patients who may be distressed, hard of hearing or whose first language is not English.
  • To liaise with Ambulance and Police services and relevant departments within the trust as necessary to ensure a smooth patient pathway.
  • File departmental records and organised the culling of filed notes in accordance with Trust guidelines. To support the collection of notes for Audit/Research as requested by Team Coordinators/Senior Clinicians.
  • To contribute in own personal development, through attendance at mandatory training courses and appraisal.
  • To ensure that information on overseas and private patients is entered accurately onto EPR, to ensure appropriate charges are incurred.

Responsibilities

  • To be responsible for the reception of patients, relatives, carers and ambulance staff in a calm, professional and polite manner
  • To accurately record and input full data/information into the Trust’s EPR system in a timely manner.
  • To provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital.
  • Act as a first point of call for patients, relatives and carers presenting to the Emergency Department and provide guidance on what they can expect
  • Collect personal and confidential information from patients or relatives ensuring tact and empathy are employed when inputting presenting complaint and using both computerised and paper based systems as appropriate.
  • Use tact, diplomacy, understanding and compassion when communicating with patients who may be distressed, hard of hearing or whose first language is not English.
  • To liaise with Ambulance and Police services and relevant departments within the trust as necessary to ensure a smooth patient pathway.
  • File departmental records and organised the culling of filed notes in accordance with Trust guidelines. To support the collection of notes for Audit/Research as requested by Team Coordinators/Senior Clinicians
  • To contribute in own personal development, through attendance at mandatory training courses and appraisal
  • To ensure that information on overseas and private patients is entered accurately onto EPR, to ensure appropriate charges are incurred.

FAQs

What is the primary role of the Administration Supervisor in the Emergency Department?

The primary role of the Administration Supervisor is to ensure the team provides a first-class service by overseeing the administration and coordination of the Trust’s and national targets while liaising closely with clinicians, healthcare professionals, managers, and patients.

What kind of administrative services will the post holder be responsible for?

The post holder will be responsible for providing a professional, comprehensive, and efficient administrative service that supports the patient journey and enhances the quality of patient care.

How should the Administration Supervisor handle patient interactions upon reception?

The Administration Supervisor should reception patients, relatives, and ambulance staff in a calm, professional, and polite manner.

What is required for accurate data management?

Accurate recording and timely input of full patient data/information into the Trust's EPR system is required.

What standards of customer care are expected in this role?

The role requires providing excellent customer care that demonstrates a caring and responsive approach to all who attend the hospital.

How should sensitive information be handled when collecting data?

Personal and confidential information must be collected and recorded with tact, empathy, and understanding.

What kind of communication skills are necessary for this position?

The Administration Supervisor must use tact, diplomacy, understanding, and compassion when communicating with patients, especially those who may be distressed or hard of hearing.

How does the Administration Supervisor interact with external services?

The Supervisor liaises with Ambulance and Police services and relevant departments within the Trust to ensure a smooth patient pathway.

What are the expectations regarding data filing and organization?

The Supervisor is responsible for filing departmental records and organizing the culling of filed notes according to Trust guidelines.

Is it important for the Administration Supervisor to engage in personal development?

Yes, contributing to personal development through attendance at mandatory training courses and appraisals is essential.

How should the Administration Supervisor handle overseas and private patient information?

The Supervisor must ensure that information regarding overseas and private patients is entered accurately onto the EPR system to ensure appropriate charges are incurred.

A world renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK. Care to join us?

Science & Healthcare
Industry
10,001+
Employees
2011
Founded Year

Mission & Purpose

OXFORD UNIVERSITY HOSPITALS NHS FOUNDATION TRUST (OUH) is a world renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK. The Trust is made up of four hospitals - the John Radcliffe Hospital (which includes the Children's Hospital, West Wing, Eye Hospital, Heart Centre and Women's Centre), the Churchill Hospital and the Nuffield Orthopaedic Centre, all located in Oxford, and the Horton General Hospital in Banbury, north Oxfordshire. The Trust provides a wide range of clinical services, specialist services (including cardiac, cancer, musculoskeletal and neurological rehabilitation) medical education, training and research.