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Administration Support

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The Salvation Army

Nov 7, 2024

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Melbourne
  • Quick Apply

AI generated summary

  • You should have experience in administration (preferred but not essential), empathy for distressed individuals, and proficiency in basic software systems.
  • You will provide customer support, manage prepaid funeral documentation, maintain accurate data records, and coordinate the collection and delivery of ashes to families.

Requirements

  • Previous experience in a similar administration position is preferable, but not essential
  • An ability to be empathetic, sensitive to the nature of enquiries and the ability to work with grieving and distressed individuals
  • Proficient in the use of basic software systems

Responsibilities

  • Customer Support: respond to all enquiries from family/community members in a timely manner.
  • Provide relevant estimates and information to Families within agreed and appropriate timeframes.
  • Admin Support: manage the administration component of prepaid funeral contracts and other areas of Salvos Funerals
  • Data Management: maintenance of all administrative documentation including accurate and assessable filing and archiving of both electronic and manual paperwork
  • Oversee the security and collection of ashes and coordinate delivery to families

FAQs

What is the job title for this position?

The job title is Administration Support.

Where is the location of the Administration Support role?

The role is based in Blackburn.

Is this position permanent or temporary?

This opportunity is a permanent full-time position.

What are the main responsibilities of the Administration Support role?

Key responsibilities include customer support, providing relevant estimates, managing prepaid funeral contracts, maintaining administrative documentation, and overseeing the security and collection of ashes.

What skills are required for the Administration Support position?

The ideal candidate should have excellent communication skills, attention to detail, problem-solving abilities, and experience or empathy in dealing with grieving individuals.

Is previous experience in administration necessary for this role?

Previous experience in a similar administration position is preferable but not essential.

What benefits are offered to employees in this role?

Benefits include a hybrid working environment, NFP salary packaging, purchase leave, study leave, paid parental leave, access to exclusive discounts, wellness programs, and an Employee Assistance Program.

What is the process to apply for this job?

Interested candidates should apply via the provided link, submitting a current CV and a cover letter detailing their alignment with the essential requirements of the role.

Does this organization have any policies regarding diversity and inclusion?

Yes, The Salvation Army is committed to providing an inclusive work environment and encourages applications from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples.

Are there any background checks required for this role?

Yes, all applicants will require a mandatory National Police Check, and child-facing roles require a Working with Children Check.

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The Salvation Army

Dedicated to helping people in need overcome poverty, addiction, and spiritual and economic hardship across the U.S.

Non-profit
Industry
10,001+
Employees
1865
Founded Year

Mission & Purpose

The Salvation Army is the nation's largest direct provider of social services. Annually, we help millions overcome poverty, addiction, and spiritual and economic hardships by preaching the gospel of Jesus Christ and meeting human needs in His name without discrimination in nearly every zip code. By providing food, shelter, eviction prevention assistance, emergency disaster relief, rehabilitation, after-school and summer youth programs, spiritual enrichment, and more, The Salvation Army is doing the most good at nearly 7,000 centers of operation around the country. The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.