Logo of Huzzle

Administrative Assistant

image

Genesys

8d ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Facilities Management
  • Manila
  • Quick Apply

AI generated summary

  • You should have a Bachelor’s degree, 2-4 years in admin, strong communication skills, attention to detail, MS Office knowledge, and the ability to work independently in a team.
  • You will provide administrative support, manage vendors, assist with maintenance, coordinate travel, handle office supplies, and ensure document organization and office hospitality for events.

Requirements

  • Candidate must possess at least Bachelor’s/College Degree.
  • At least 2-4 years of receptionist/office administration experience
  • Organized and keen attention to detail.
  • Customer service oriented and can work well in a team oriented collaborative environment.
  • Strong written and verbal communication, and interpersonal skills
  • Ability to multi-task and adapt to changes quickly.
  • Knowledgeable in computer MS Office Suite (MS Word, Excel, PowerPoint, Access), Outlook, Communicator, etc.
  • Ability to work independently and under tight timelines.
  • Ability to learn and work with minimal supervision.
  • Willing to work on-site and on shifting schedules.
  • BOSH training is a plus but not required.

Responsibilities

  • Provides administrative support to facilities team, management, employees and in some cases, clients, and visitors.
  • Assists in managing the outsourced vendors i.e. housekeeping, security and clinic personnel.
  • Monitors and assists in all facilities maintenance activities.
  • Liaises with the building administration on ingress and egress of activities and processing the required permits and passes.
  • Manage the room reservations and utilization system.
  • Maintain office security by following safety procedures and controlling access via the reception desk (e.g. monitor logbook, issue visitor badges).
  • Provides support on purchase requests inquiries.
  • Assists in collection of proposals/quotations from vendors and canvassing activities.
  • Assists in managing the end-to-end inventory of office supplies and consumables.
  • Assists in processing of invoice and payment by coordinating to proper departments.
  • Assists in coordinating with the relevant government agencies and/or vendors on travel requirements.
  • Assists stakeholders on travel and hotel and airport transport service bookings as needed.
  • Maintain both physical and digital filing systems to ensure accurate record-keeping and easy retrieval of documents.
  • Answer, screen, and forward incoming phone calls. Provide basic and accurate information in-person and via phone/email.
  • Assists and coordinates incoming and outgoing mail, parcels, and other documents.
  • Coordinates with government agencies such as PEZA and local government units (LGUs) as needed on facilities related transactions.
  • Provides support in assigning facilities assets to employees such as lockers and monitoring the same by keeping a asset recording system.
  • Update calendars, monitor meeting rooms and other facilities reservation made by employees.
  • Arrange and organize logistics requirements of the business per request.
  • Assists in office hospitality such as ordering of packed food, catering, and other related requests for company events like trainings, team buildings, townhall, etc.
  • And other related tasks that may be assigned by the Senior Manager for Corporate Services.

FAQs

What is the primary responsibility of the Administrative Assistant at Genesys?

The primary responsibility of the Administrative Assistant is to assist the Facilities Management team with day-to-day administrative and office support activities across the operations of Genesys Cloud Services Cayman, Ltd – Philippine Branch.

Who does the Administrative Assistant report to?

The Administrative Assistant reports to the Senior Manager, Corporate Services.

What qualifications are required for the position?

Candidates must possess at least a Bachelor’s/College Degree and have 2-4 years of receptionist or office administration experience.

Is customer service experience important for this role?

Yes, being customer service oriented is important as the role requires interaction with management, employees, clients, and visitors.

What are the main areas of responsibility for this role?

Key areas of responsibility include facilities maintenance and security, procurement and vendor coordination, travel support, and office support & hospitality.

What skills are preferred for the candidate?

Candidates should have strong written and verbal communication skills, attention to detail, and the ability to multi-task and adapt quickly to changes.

Will the Administrative Assistant be required to work on-site?

Yes, the candidate must be willing to work on-site and on shifting schedules.

What training is considered a plus for this position?

BOSH (Basic Occupational Safety and Health) training is a plus but not required.

How does Genesys define its company culture?

Genesys emphasizes a culture of empathy, collaboration, and the ability for employees to make a larger impact on the company and take ownership of their work.

Are there opportunities for career growth within Genesys?

Yes, Genesys empowers employees to take ownership of their work and thus encourages personal and professional growth within the company.

Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.

Technology
Industry
5001-10,000
Employees
1990
Founded Year

Mission & Purpose

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.