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Administrative Assistant - Admissions

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Beth Israel Lahey Health

1mo ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Healthcare
  • Lawrence

AI generated summary

  • You need a high school diploma, 1 year of related experience, bilingual English/Spanish preferred, knowledge of billing, strong multitasking, and proficiency in Excel and Word.
  • You will handle client inquiries, schedule appointments, verify insurance, document information, communicate services, monitor access, and maintain records in the electronic health system.

Requirements

  • High School Diploma or GED required
  • A minimum of 1 year experience in a related field
  • Bi-lingual English/Spanish, preferred
  • Knowledge of billing practices preferred
  • The ability to multitask and manage time efficiently while having a strong attention to detail is essential.
  • Knowledge of standard office administrative practices and procedures, including the use of standard office equipment; computer applications; Excel and Word, knowledge of electronic health records a plus; ability to utilize technology in order to manage reports, spreadsheets, etc.
  • Excellent customer service skills essential

Responsibilities

  • Respond to calls and/or walk-ins for clients seeking services.
  • Interviews client to obtain information necessary to meet program admission requirements.
  • Maintains a thorough working knowledge of insurance restrictions to ensure appropriate assignments are made. Collects all pertinent information regarding service coverage and eligibility.
  • Verifies basic demographic information upon arrival of client.
  • Schedules, reschedules and cancels appointments as needed, upon client request or provider request.
  • Completes insurance eligibility approval and obtains initial authorization, when applicable, from insurance companies for all consumers, new and readmissions.
  • Documents new and/or updates client demographic and billing information in the computer.
  • Communicate agency and program information to interested parties including persons-served, agency employees and other providers/individuals.
  • Provides information on referral sources and community resources internal and external to BILH BS.
  • Monitors visitor access, waiting area and maintains security awareness.
  • Scans documents, when applicable, into the electronic health record.
  • Attends all required supervision and meetings.
  • Maintains tracking requirements for program(s).

FAQs

What are the working hours for the Administrative Assistant - Admissions position?

The working hours are full-time, from 11:30 am to 8:00 pm.

Is prior experience required for this position?

Yes, a minimum of 1 year of experience in a related field is required.

Are there any language requirements for this job?

Bi-lingual proficiency in English and Spanish is preferred.

What educational background is required for this position?

A High School Diploma or GED is required.

What type of benefits does this position offer?

The position offers Day 1 benefits as part of the employment package.

Is knowledge of billing practices necessary for this role?

While it is preferred, knowledge of billing practices is not strictly required.

What skills are essential for this role?

Excellent customer service skills, attention to detail, and the ability to multitask and manage time efficiently are essential skills for this position.

Are employees required to be vaccinated?

Yes, all staff must be vaccinated against influenza and COVID-19 as a condition of employment.

What technologies should candidates be familiar with?

Candidates should have knowledge of standard office applications, particularly Excel and Word, and familiarity with electronic health records is a plus.

What is the main responsibility of the Administrative Assistant - Admissions?

The main responsibility is to greet clients, assess their needs, determine suitable levels of care, and schedule evaluations, all while ensuring a respectful and empathetic environment.

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Beth Israel Lahey Health

At Beth Israel Lahey Health, we measure success by the difference we make in people’s lives.

Science & Healthcare
Industry
10,001+
Employees
2019
Founded Year

Mission & Purpose

Beth Israel Lahey Health is a new, integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what health care can and should be.