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Administrative Assistant, Keep Well

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NHS Scotland

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Stirling

AI generated summary

  • You need an HNC or equivalent admin experience, software knowledge, strong interpersonal skills, ability to prioritize, and a flexible approach. Completion of a Level 2 Disclosure Scotland check is required.
  • You will manage office tasks using various software, communicate effectively, prioritize workload, resolve issues, and work both independently and within a team while maintaining accuracy under pressure.

Requirements

  • HNC or SVQIII in an office/administrative related subject or equivalent admin experience (relevant)
  • Knowledge of various software systems
  • Knowledge of office procedures and the use of Microsoft office packages, email and the internet
  • Working knowledge of I.T and databases
  • Experience and confidence in dealing with people (public and staff) at all levels both within and out with the NHS
  • Excellent interpersonal, organisational and communication skills
  • Excellent telephone manner
  • Effective listening skills with the ability to note down with accuracy any directions/issues being communicated
  • Ability to prioritise own workload
  • Ability to use initiative, tact and diplomacy to resolve issues as effectively as possible within job parameters
  • Knowing when to escalate to line manager
  • Good customer handling skills
  • Ability to work accurately under pressure and in a busy environment
  • Flexible approach
  • Ability to work under own initiative, with some direction
  • Ability to work within a team
  • Ability and willingness to travel throughout the area of service delivery
  • Completion of a Level 2 Disclosure Scotland check

Responsibilities

  • The successful candidate will have Knowledge of various software systems, knowledge of office procedures and the use of Microsoft office packages, email and the internet as well as having a working knowledge of I.T and databases.
  • The post-holder will have Excellent interpersonal, organisational and communication Skills, an excellent telephone manner and effective listening skills with the ability to note down with accuracy any directions/issues being communicated.
  • They will be able to prioritise own workload, use initiative, tact and diplomacy to resolve issues as effectively as possible within job parameters, knowing when to escalate to line manager and have good customer handling skills.
  • The post holder will have the ability to work accurately under pressure and in a busy environment and have a flexible approach.
  • They will have the ability to work under own initiative, with some direction, but also have the ability to work within a team.
  • Ability and willingness to travel throughout the area of service delivery is essential for this post.

FAQs

What qualifications are required for the Administrative Assistant position?

A candidate must have an HNC or SVQ III in an office/administrative related subject or equivalent relevant administrative experience.

What software skills are necessary for this role?

The candidate should have knowledge of various software systems, office procedures, and proficiency in Microsoft Office packages, email, and the internet.

What is the primary focus of the Keep Well service?

Keep Well is a community-based early intervention service aimed at providing person-centred, health-focused assessments and support to inspire health behaviour changes and prevent disease, specifically targeting the most vulnerable in society.

What interpersonal skills are important for this position?

Excellent interpersonal skills, effective communication, a good telephone manner, and effective listening skills are crucial for this role.

Is travel required for this position?

Yes, the ability and willingness to travel throughout the area of service delivery is essential for this post.

Is there an opportunity for informal inquiries about the position?

Yes, candidates can make informal inquiries to Alison Dalziel at 07980699986 or via email at alison.dalziel@nhs.scot.

What background check is required for this position?

The successful candidate will be required to complete a Level 2 Disclosure Scotland check.

Does this position offer sponsorship for overseas candidates?

No, this post does not meet the eligibility criteria for a Certificate of Sponsorship to support a Skilled Worker Visa or a Health & Care Worker Visa.

Are candidates allowed to use AI tools to assist with their application?

No, the use of artificial intelligence (AI), automated tools, or third-party assistance to generate or modify application responses is strongly discouraged.

How does NHS Scotland approach diversity and equality in hiring?

NHS Scotland is committed to encouraging equality and diversity among its workforce, eliminating unlawful discrimination, and ensuring that all employees feel respected and valued.

How is communication regarding the application process conducted?

The majority of correspondence is sent by e-mail, so candidates should check their email regularly, including junk folders, and their Jobtrain account for updates.

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NHS Scotland

Science & Healthcare
Industry
10,001+
Employees
1948
Founded Year

Mission & Purpose

Their mission is to provide healthcare services that are accessible to all residents of Scotland, promoting health and wellbeing while delivering high-quality care. Their purpose encompasses delivering comprehensive healthcare services, from primary care to specialized treatments, with a focus on improving health outcomes and ensuring equitable access to healthcare for all Scottish residents. They also emphasize public health initiatives and disease prevention strategies to enhance the overall health of the population.