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Administrative Officer (Telephony) - Bury St Edmunds

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HM Courts & Tribunals Service (HMCTS)

Aug 30

Applications are closed

  • Job
    Full-time
    Entry Level

Requirements

  • 1. With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers.
  • 2. You’ll have great attention to detail, able to enter information into our database accurately and efficiently, and able and adapt to using various software packages.
  • 3. You’ll enjoy organising your time, prioritising efficiently and multi-tasking in a busy environment.

Responsibilities

  • - Delivering great customer service to enable Justice
  • - Fielding calls from the public seeking assistance in either Civil or Family matters
  • - Dealing with queries from customers in relation to their ongoing cases
  • - Providing an excellent service to external customers
  • - Being in regular contact with other HMCTS admin processing staff throughout the country
  • - Progressing claims and assisting customers
  • - Managing time effectively in a fast-paced position
  • - Handling calls with empathy and understanding

FAQs

What is the salary for the Administrative Officer (Telephony) position?

The salary for the position is £22,940.

Where is the job located?

This position is based at Bury St Edmunds County, IP33 1TR.

What type of contract is being offered for this role?

The contract type for this role is permanent.

What are the working patterns available for this position?

The working patterns available include flexible working, full-time, job share, and part-time.

How many jobs are available for this position?

There are 21 jobs available for this position.

What are the standard working hours for this role?

Standard full-time working hours are 37 hours per week.

Is there a minimum number of days required for this role?

Yes, a minimum of 3 full days per week is required, which includes Monday and Fridays as required working days.

What is the job about?

The role involves working in a Contact Centre, delivering excellent customer service to enable Justice, and handling calls from the public regarding civil and family matters.

What skills are required for this position?

Candidates should have good written and verbal communication skills, attention to detail, the ability to multi-task, and be able to use various software packages effectively.

Are there any benefits associated with this job?

Yes, benefits include access to learning and development, flexible working options, a Civil Service pension with an average employer contribution of 27%, annual leave, and public holidays.

What should candidates know about the selection process?

The selection process will assess candidates against their behaviours, strengths, and experience.

Are there security checks required for this position?

Yes, successful candidates must undergo a criminal record check and complete baseline personnel security standard checks.

Who can apply for this job in terms of nationality?

This job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries, EU nationals with settled or pre-settled status, and other specified groups.

How can candidates contact the recruitment team for inquiries?

Candidates can contact the SSCL Recruitment Enquiries Team via email at Moj-recruitment-vetting-enquiries@gov.sscl.com or telephone at 0845 241 5359.

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HM Courts & Tribunals Service (HMCTS)

We're responsible for the administration of criminal, civil and family courts and tribunals in England and Wales.

Law
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

This is the official LinkedIn page for the HM Courts & Tribunals Service. We are responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. We are also responsible for non-devolved tribunals in Scotland and Northern Ireland. We work with an independent judiciary to provide a fair, efficient and effective justice system. We employ around 17,000 staff and operate from locations in England, Wales, Scotland and Northern Ireland. Through the courts and tribunals we give people and businesses access to justice, including: - victims and witnesses of crime - defendants accused of crimes - consumers in debt or with other disputes - people involved in the adoption or protection of children - businesses involved in commercial disputes - individuals asserting their employment rights or challenging the decisions of government bodies - people affected by relationship breakdown We follow the Ministry of Justice’s strategic vision for reform, to create a more effective, less costly and more responsive justice system for the public. We’re responsible for: - providing the supporting administration for a fair, efficient and accessible courts and tribunal system - supporting an independent judiciary in the administration of justice - driving improvements across all aspects of the administration of the courts and tribunals - collaborating effectively with other justice organisations and agencies, including the legal professions, to improve access to justice - working with government departments and agencies to improve the quality and timeliness of their decision- making, which will reduce the number of cases coming before courts and tribunals All our commercial contract opportunities over £10,000 can be found on the GOV.UK Contract Finder service: https://www.gov.uk/contracts-finder For more information on how we use social media, visit: https://bit.ly/2TDvAUV

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