FAQs
What is the salary for the Administrative Officer (Telephony) position?
The salary for the position is £22,940.
Where is the job located?
This position is based at Bury St Edmunds County, IP33 1TR.
What type of contract is being offered for this role?
The contract type for this role is permanent.
What are the working patterns available for this position?
The working patterns available include flexible working, full-time, job share, and part-time.
How many jobs are available for this position?
There are 21 jobs available for this position.
What are the standard working hours for this role?
Standard full-time working hours are 37 hours per week.
Is there a minimum number of days required for this role?
Yes, a minimum of 3 full days per week is required, which includes Monday and Fridays as required working days.
What is the job about?
The role involves working in a Contact Centre, delivering excellent customer service to enable Justice, and handling calls from the public regarding civil and family matters.
What skills are required for this position?
Candidates should have good written and verbal communication skills, attention to detail, the ability to multi-task, and be able to use various software packages effectively.
Are there any benefits associated with this job?
Yes, benefits include access to learning and development, flexible working options, a Civil Service pension with an average employer contribution of 27%, annual leave, and public holidays.
What should candidates know about the selection process?
The selection process will assess candidates against their behaviours, strengths, and experience.
Are there security checks required for this position?
Yes, successful candidates must undergo a criminal record check and complete baseline personnel security standard checks.
Who can apply for this job in terms of nationality?
This job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries, EU nationals with settled or pre-settled status, and other specified groups.
How can candidates contact the recruitment team for inquiries?
Candidates can contact the SSCL Recruitment Enquiries Team via email at Moj-recruitment-vetting-enquiries@gov.sscl.com or telephone at 0845 241 5359.