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Administrator

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Bupa

Jul 28, 2024

  • Job
    Full-time
    Junior & Mid Level
  • Quick Apply

AI generated summary

  • You should possess strong organizational skills, attention to detail, effective communication abilities, and proficiency in administrative tasks and relevant software.
  • You will manage daily administrative tasks, coordinate schedules, maintain records, support team communication, and ensure efficient office operations to enhance overall productivity.

Requirements

  • PC literate, excellent knowledge of MS office packages.
  • Experience of working within a busy clinical environment
  • Medical Secretary experience
  • Some previous leadership experience and people management skills (desirable)
  • Customer service experience and highly customer focussed.
  • Excellent interpersonal, written and verbal communication skills.
  • Excellent organisation and time management skills

Responsibilities

  • Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout
  • Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails
  • Proactive in maintaining a well presented reception and waiting areas
  • Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results
  • Ensure all customers have the correct paperwork to support their visit - appointment packs (where applicable), clinical file preparation and consent forms
  • Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA
  • Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure
  • Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines
  • Assist in bookings of mammograms and MSK referrals (where delivered at the centre)
  • Post - collect, open, date stamp, distribute incoming post, and post outgoing post
  • Generate letters as required by the business
  • Monitor stocks and order goods when required

FAQs

What is the job title for the position?

The job title is Administrator.

Where is the position located?

The position is located at the Bupa Clinic in Chelsea.

What is the working schedule for this role?

The role is full time (40 hours) with shifts from Monday to Friday, 7:45 AM to 6:30 PM, plus weekends on a rota basis.

What is the salary for this position?

The salary for this position is £27,650, along with fantastic benefits.

What are the main responsibilities of the Administrator?

The main responsibilities include greeting customers, managing incoming queries, ensuring customer reports are dispatched promptly, preparing appointment packs, managing customer details and payments, and maintaining a well-presented reception area.

What qualifications are needed for the Administrator position?

Candidates should be PC literate, possess excellent knowledge of MS Office packages, have experience working in a busy clinical environment, and ideally have medical secretary experience. Customer service skills and strong communication abilities are also essential.

What benefits does Bupa offer to employees?

Bupa offers 25 days of holiday (increasing with service), health insurance, an enhanced pension plan, annual performance-based bonuses, onsite gyms or local discounts, and various other benefits and online discounts.

Is previous leadership experience required for the role?

Previous leadership experience is desirable but not strictly required.

How does Bupa value diversity and inclusion in the workplace?

Bupa is committed to assessing all applicants based solely on merit and qualifications, celebrating diversity among colleagues, and providing an inclusive environment. They offer reasonable adjustments during the recruitment process to those who need them.

Who can I contact for more information about this role?

For more information, you can email Lyndsey Seaton at Lyndsey.seaton@bupa.com.

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Bupa

Our purpose is helping people live longer, healthier, happier lives and making a better world.

Science & Healthcare
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

upa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.