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Admissions Officer - Endoscopy

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Torbay and South Devon NHS Foundation Trust

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • Exeter

AI generated summary

  • You need customer care experience, familiarity with patient records and hospital systems, relevant experience, good communication skills, and the ability to work independently and in a team.
  • You will manage patient waiting lists, liaise with consultants, arrange appointments, ensure data compliance, resolve issues, and serve as the first contact for reception duties.

Requirements

  • - Customer care experience
  • - Experience of working with patient records and using hospital systems, such as IHCS, e-referral, infoflex, CRIS, and Microsoft applications
  • - Proven relevant experience of working in a similar role
  • - Good communicator
  • - Ability to work independently and as part of a team

Responsibilities

  • - Input details on waiting lists of patients requiring Endoscopy procedures on both the PAS and EMS systems.
  • - Maintain elective, patient deferred and medically deferred waiting lists including regular validation of all lists.
  • - Dealing appropriately with patients.
  • - Liaise with Consultants on waiting list management in order to meet Government targets.
  • - Arrange pre-assessment clinic appointments, booking on PAS, informing patients, requesting hospital medical notes.
  • - Comply with the requirements of Data Protection Act.
  • - Compile, submit on EMS and distribute Endoscopy lists.
  • - Identifying, resolving and informing others on complex issues where necessary, including forward planning to ensure smooth running of the department.
  • - To be the first point of contact for the day to day reception and prepping workload.

FAQs

What are the working hours for the Admissions Officer position?

The working hours for the Admissions Officer position are full time, 37.5 hours per week, including weekends on a rota basis.

What experience is required for this role?

Candidates should have customer care experience, experience of working with patient records, and familiarity with hospital systems such as IHCS, e-referral, infoflex, CRIS, and Microsoft applications. Proven relevant experience in a similar role is also expected.

What are the primary duties of the Admissions Officer?

Duties include managing day case waiting lists, booking endoscopy lists and outpatient pre-assessment appointments, supervising the day-to-day workload in reception and prepping areas, liaising with consultants on waiting list management, and ensuring compliance with the Data Protection Act.

Who will I be working with in the Endoscopy Admissions Team?

You will collaborate with sub-speciality Gastroenterology and Surgical teams, nursing staff, and other administrative personnel within the department to achieve common objectives.

Is prior experience with specific hospital systems mandatory?

While previous experience with systems such as IHCS, e-referral, infoflex, and CRIS is desired, a strong background in customer care and patient records management is essential.

How does the team approach patient interactions?

The team values empathy and kindness, actively supports patients' rights to have their voices heard, and seeks to provide excellent services that meet individuals' needs.

How can I contact someone for further information about the role?

For further information, you can contact Chantal Caton, Admin Team Leader at 01803 654864 or via email at chantalcaton@nhs.net, or Annie Williams, Admin Team Supervisor at 01803 655482 or a.williams13@nhs.net.

Is there a focus on continuous improvement within the team?

Yes, the team strives to provide high-quality care by listening to feedback, acting on it, and using resources effectively to achieve the best possible outcomes for the community.

Torbay and South Devon NHS Foundation Trust

Better health and care for all

Science & Healthcare
Industry
5001-10,000
Employees
1948
Founded Year

Mission & Purpose

Torbay and South Devon NHS Foundation Trust is a healthcare organisation in the UK that provides a wide range of medical and community services. This includes hospital care, community health services, adult social care, and mental health support across Torbay and South Devon. The Trust's mission is to deliver high-quality, compassionate care, ensuring patients and their families receive seamless, integrated support. Their purpose is to improve the health and well-being of the local community by offering personalised, patient-centred care.