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Advocacy Operations Associate, Advocacy Operations

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Amazon

23d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Business, Operations & Strategy
  • Hyderabad, +1

AI generated summary

  • You must have a Bachelor's degree, experience with Microsoft Office, and fluency in reading, writing, and speaking English.
  • You will ensure task compliance, respond to stakeholders promptly, raise issues, meet metrics, maintain work records, and achieve productivity and quality targets.

Requirements

  • Bachelor's degree
  • Experience with Microsoft Office products and applications
  • Speak, write, and read fluently in English

Responsibilities

  • Follows SOP or manager's instructions and ensures tasks are quality compliant
  • Contributes to project improvement ideas, if applicable
  • Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and SLA
  • Proactively raises issues/alarms to manager or stakeholders
  • Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks.
  • Maintains records of day-to-day work by updating trackers or workflow tools
  • Meets predetermined and assigned productivity targets and quality standards.

FAQs

What is the job title for this position?

The job title is Advocacy Operations Associate, Advocacy Operations.

What qualifications are required for this position?

A Bachelor's degree is required for this position.

Is prior experience in a related field required?

While specific prior experience is not listed, familiarity with Microsoft Office products and applications is preferred.

What kind of communication skills are necessary for this role?

Excellent written and verbal communication skills are necessary, as the candidate will work closely with a diverse team.

What kind of environment does this position work in?

This position works in a fast-paced operations environment within a very international organization.

How important is time management for this position?

Time management is critical for success, as the individual will need to create and manage work plans, timelines, and accommodate multiple priorities.

Will the Advocacy Operations Associate need to meet specific goals?

Yes, the Associate is expected to meet business metrics and goals, such as SLA, productivity targets, and quality benchmarks.

Is fluency in English required for this position?

Yes, fluency in speaking, writing, and reading English is preferred for this position.

What are the main responsibilities of the Advocacy Operations Associate?

Responsibilities include following SOPs, contributing to project improvements, providing timely responses to stakeholders, maintaining work records, and meeting productivity targets.

Where is this position located?

The position is located at ADCI HYD 13 SEZ.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.