FAQs
What is the job title for the open position?
The job title is After Sales Operations Manager (w/m/d).
What is the start date for this position?
The start date for this position is June 1, 2025.
What qualifications are required for this role?
A completed vocational training as an industry or commercial clerk (w/m/d) or a comparable qualification, and at least 3 years of professional experience are required.
Is experience in customer service necessary for this position?
Yes, customers and service-oriented actions, as well as a confident demeanor with customers, are necessary for this role.
Are language skills important for the After Sales Operations Manager?
Yes, very good written and spoken English skills are required.
What software knowledge is required for this role?
Good SAP knowledge is necessary, along with an affinity for IT-related topics.
What types of projects will the After Sales Operations Manager be involved in?
The manager will support and lead (partial) projects in the area of Customer Service.
What specific tasks will the After Sales Operations Manager handle?
The manager will handle return registrations, check eligibility, approve returns, and manage technical inquiries regarding the return portal.
Are there benefits associated with this position?
Yes, the position includes competitive compensation, bonuses, mobility allowances, health benefits, and access to a range of training opportunities.
What does the work schedule look like?
The position offers a flexible work model with a hybrid schedule of 3 days onsite in Metzingen and 2 days of remote work.
How is employee well-being supported at HUGO BOSS?
Employees can train for free in the on-site gym, enjoy various sports offerings, and benefit from a 37-hour workweek with 30 vacation days per year.
What is HUGO BOSS's stance on sustainability?
Sustainability is essential to HUGO BOSS, as the company is committed to environmental, animal, and climate protection, as well as human rights.
Will employees have access to fashion and art benefits?
Yes, employees receive discounts on fashion, have access to Family & Friends Days, and enjoy free entry to over 15 art museums worldwide.
Does HUGO BOSS promote an inclusive workplace culture?
Yes, HUGO BOSS is committed to diversity and equality in the hiring process, fostering an inclusive culture that respects and values individual authenticity.