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After Sales Operations Manager (w/m/d)

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Hugo Boss

18d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Logistics
  • Metzingen
  • 21d left

AI generated summary

  • You should have a commercial education, 3+ years of experience, strong customer focus, IT affinity, excellent English and SAP skills, process thinking, organizational skills, and a hands-on mentality.
  • You will manage after sales inquiries, coordinate with IT and logistics, handle returns and complaints, support wholesale partners, and lead projects in customer service operations.

Requirements

  • Ausbildung zum Industrie-/Handelskaufmann (w/m/d) oder einer vergleichbaren Ausbildung und mindestens 3 Jahren Berufserfahrung
  • Kunden- und serviceorientiertes Handeln sowie souveränes Auftreten gegenüber der Kundschaft
  • Affinität für IT-relevante Themen sowie sehr gute Englischkenntnisse in Wort und Schrift sowie gute SAP Kenntnisse
  • Ausgeprägtes Prozessdenken und die Fähigkeit, dich gut zu organisieren
  • Hands-on-Mentalität

Responsibilities

  • Fachlicher Ansprechpartner für Customer Service After Sales, IT-Koordinator und Key User für die Bearbeitung von Buchungsproblemen und Bestandsdifferenzen in Zusammenarbeit mit Logistik und Finanzabteilung
  • Unterstützung und Leitung von (Teil)-Projekten im Bereich Customer Service
  • Bearbeitung von Retourenanmeldungen, Prüfung der Berechtigung, Freigabe zur Einsendung und Bearbeitung technischer Anfragen zum Retourenportal
  • Betreuung der Wholesalepartner bei Fragen zur Retouren-/Reklamationsabwicklung und Gutschriftserstellung
  • Bearbeitung von Reklamationen aus Lieferprozessen, Nachforschungen und Abwicklung über alle Sales Channels hinweg, sowie Unterstützung im Showroom bei Engpässen während der Verkaufssaison

FAQs

What is the job title for the open position?

The job title is After Sales Operations Manager (w/m/d).

What is the start date for this position?

The start date for this position is June 1, 2025.

What qualifications are required for this role?

A completed vocational training as an industry or commercial clerk (w/m/d) or a comparable qualification, and at least 3 years of professional experience are required.

Is experience in customer service necessary for this position?

Yes, customers and service-oriented actions, as well as a confident demeanor with customers, are necessary for this role.

Are language skills important for the After Sales Operations Manager?

Yes, very good written and spoken English skills are required.

What software knowledge is required for this role?

Good SAP knowledge is necessary, along with an affinity for IT-related topics.

What types of projects will the After Sales Operations Manager be involved in?

The manager will support and lead (partial) projects in the area of Customer Service.

What specific tasks will the After Sales Operations Manager handle?

The manager will handle return registrations, check eligibility, approve returns, and manage technical inquiries regarding the return portal.

Are there benefits associated with this position?

Yes, the position includes competitive compensation, bonuses, mobility allowances, health benefits, and access to a range of training opportunities.

What does the work schedule look like?

The position offers a flexible work model with a hybrid schedule of 3 days onsite in Metzingen and 2 days of remote work.

How is employee well-being supported at HUGO BOSS?

Employees can train for free in the on-site gym, enjoy various sports offerings, and benefit from a 37-hour workweek with 30 vacation days per year.

What is HUGO BOSS's stance on sustainability?

Sustainability is essential to HUGO BOSS, as the company is committed to environmental, animal, and climate protection, as well as human rights.

Will employees have access to fashion and art benefits?

Yes, employees receive discounts on fashion, have access to Family & Friends Days, and enjoy free entry to over 15 art museums worldwide.

Does HUGO BOSS promote an inclusive workplace culture?

Yes, HUGO BOSS is committed to diversity and equality in the hiring process, fostering an inclusive culture that respects and values individual authenticity.

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Hugo Boss

Take the next step and find the perfect job for you – What's your HUGO BOSS?

Retail & Consumer Goods
Industry
10,001+
Employees
1924
Founded Year

Mission & Purpose

At HUGO BOSS, we firmly believe that the passion and dedication of our employees is the essence for the successful execution of our “CLAIM 5” growth strategy. A strong commitment to empowering people and teams is therefore firmly anchored in “CLAIM 5”. In this context, our HUGO BOSS values – entrepreneurial spirit, personal ownership, team mentality, simplicity & quality, and youthful spirit – play a key role. They form the guiding principle for day-to-day cooperation and are intended to foster a spirit of mutual trust. The aim is to create an environment that enables all employees to develop their individual talents and thus directly contribute to the success of “CLAIM 5”. On top of that, HUGO BOSS intends to continue positioning itself as one of the most attractive employers in the fashion industry. This, in turn, should enable us to attract the best talents in the sector.