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Aftersales Manager

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Inchcape

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Nottingham

AI generated summary

  • You need managerial experience in customer service, budget management, target-driven success, marketing knowledge, understanding of legislation, strong customer focus, and excellent communication skills.
  • You will drive performance in service and parts, enhance customer satisfaction, manage costs and stock, address complaints, and ensure warranty procedures are followed for payment recovery.

Requirements

  • Previous experience in managerial role in a customer-oriented department
  • Ability to develop and monitor budgets
  • Previous experience in a target driven role
  • An understanding of marketing processes and development of pricing strategies
  • Up to date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties
  • A customer focused approach
  • Excellent communication skills – with ability to negotiate and influence

Responsibilities

  • Meet key performance indicators and targets for the service and parts departments
  • Look for opportunities to increase efficiency of the Aftersales operation
  • Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability
  • Work with your team to develop understanding and implementation of a customer focussed environment, setting clear targets for the team
  • Respond promptly to any customer complaints and ensure timely and correct resolution
  • Maintain rigorous control of costs, stock and budget
  • Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due

FAQs

What is the basic salary for the Aftersales Manager position?

The basic salary is up to £49,500 per annum, depending on experience.

What is the expected OTE for this role?

The On-Target Earnings (OTE) are up to £75,000.

What are the working hours for the Aftersales Manager position?

The position requires 45 hours of work per week.

What kind of discounts are offered to employees?

Employees receive retail discounts, car discounts for new and used purchases and servicing, as well as gym discounts and cash healthcare plans.

How many days of annual leave does the position offer?

The position offers 33 days of annual leave, including bank holidays, which increases with length of service.

Are there opportunities for career growth within Group 1 Automotive?

Yes, Group 1 Automotive is committed to providing fantastic career opportunities and comprehensive training to support personal and professional growth.

What is the company’s approach to customer service?

The company focuses on creating outstanding and trusted experiences for customers, as well as for their partners and employees.

What skills are helpful for the Aftersales Manager role?

Helpful skills include previous managerial experience in a customer-oriented department, budget development and monitoring abilities, and excellent communication skills for negotiation and influence.

How does the company recognize employee achievements?

The company has an internal colleague recognition system to celebrate employee achievements.

Is there any support for employee wellbeing?

Yes, there is a wellbeing program to support employees and their families.

Inchcape

Automotive
Industry
10,001+
Employees

Mission & Purpose

Inchcape is the world's leading independent automotive distribution partner. We work with more than 40 of the world's most loved automotive brands to power better mobility, today and in the future. Our 14,500 team members work across 40 country markets in Asia, Australasia and the Pacific; Central and South America; Africa; Europe and the UK.